Conflict Resolution Basics
This term refers to the process of resolving disputes by finding mutually acceptable solutions.
What is conflict resolution?
When resolving a workplace conflict, this is the first step to ensure all parties feel heard.
What is active listening?
This “C” word describes an approach that focuses on finding a solution that satisfies both parties.
What is compromise?
"Peace is not the absence of conflict, but the ability to handle conflict by peaceful means."
Who is Ronald Reagan?
This is a way to talk assertively to create a positive environment and enhance interactions among the team members
What is effective communication ?
The part of conflict resolution that involves identification of the actual problem ,causes and proffering a realistic measures to the misalignments among the parties
What is problem solving ?
"An eye for an eye will only make the whole world blind."
Who is Mahatma Gandhi?
Solving conflicts effectively in a team leads to better ________ and productivity.
What is collaboration?
As a professional who will be interacting with patients and their relatives on daily basis ,it is imperative to have conflict resolution/problem solving skills
Why do we need
Conflict resolution/problem solving skill?
Problem-solving skills contribute to this type of intelligence, which involves understanding and managing emotions.
What is emotional intelligence?
These skills can help reduce this type of workplace pressure, which arises from unresolved disputes.
What is stress?