Team Collaboration
Project Management
Client Relations
100

In a team meeting, Emma suggests using a first-come, first-served approach to book the shared conference room to avoid conflicts. What conflict style is Emma using?
A) Avoiding
B) Competing
C) Accomodating 

C) Accomodating
Emma is prioritizing the needs and preferences of her teammates over her own by suggesting a simple, fair system that prevents conflict, which is characteristic of an accommodating style.

100

A project manager, Neil, decides not to address minor scheduling conflicts between team members, believing they will resolve them independently. What conflict style is Neil using?
A) Avoiding
B) Accommodating
C) Collaborating

A) Avoiding
Neil is choosing not to engage in the conflict, expecting it to be resolved without his intervention, which reflects an avoiding style of conflict management.

100

Account manager Mia chooses not to respond immediately to a client’s critical email, planning to address it in their scheduled meeting. What conflict style is Mia using?
A) Avoiding
B) Accommodating
C) Collaborating

A) Avoiding
Mia is delaying the confrontation by choosing a more appropriate time and setting to address the client’s concerns, which is a form of avoidance.

200

During a project brainstorming session, Tom disagrees with a proposed idea and offers a well-reasoned alternative that he believes will better achieve the team’s goals. What conflict style is Tom demonstrating?
A) Avoiding
B) Competing
C) Collaborating

B) Competing
Tom is assertively presenting his viewpoint and challenging the existing idea, indicative of a competing style. However, he does so constructively by providing a reasoned alternative, showing a healthy competitive approach.

200

When faced with a budget overrun, project manager Ava facilitates a discussion to identify non-essential expenses that can be cut. What conflict style is Ava employing?
A) Avoiding
B) Collaborating
C) Competing

B) Collaborating
Ava is addressing the conflict head-on by involving the team in the decision-making process to find a mutually agreeable solution, demonstrating a collaborative approach.

200

A client is unhappy with a service outcome. Account manager Ethan listens to their concerns and works with them to adjust the service plan. What conflict style is Ethan demonstrating?
A) Avoiding
B) Competing
C) Collaborating

C) Collaborating
Ethan actively engages with the client to understand their dissatisfaction and cooperatively develops a plan to improve the service, showing a collaborative conflict style.

300

A team is divided on the direction of a project. Their leader, Sofia, organizes a meeting where each member presents their case, and together, they develop a hybrid strategy. What conflict style is Sofia encouraging?
A) Avoiding
B) Competing
C) Collaborating

C) Collaborating
Sofia is fostering an environment where team members work together to understand each other’s perspectives and create a shared solution, which is the essence of a collaborative conflict style.

300

The client insists on an earlier project delivery date, but project manager Lucas explains the risks and negotiates a more realistic timeline. What conflict style is Lucas using?
A) Avoiding
B) Accommodating
C)Compromising

C) Compromising
Lucas is neither fully conceding to the client’s demands nor dismissing them. Instead, he is negotiating to find a middle ground that partially satisfies both parties, which is indicative of a compromising style.

300

A client requests additional features that are out of scope. Account manager Olivia explains the scope boundaries and suggests discussing potential project expansions. What conflict style is Olivia using?
A) Avoiding
B) Competing
C) Collaborating

B) Competing
Olivia stands her ground regarding the project’s scope but remains open to future negotiations for additional work, balancing firmness with openness, which is a competitive yet constructive approach.