SSOR
Educator requests to place a new order after the deadline.
what's the Job aid?
Orders - Late Order Inquiries for CRA School Day Educator
Why does the “Photo Required” field show “Yes” on the Student Details page in Test Day Toolkit? Is any action required?
what is the Job aid?
TDTK - CRA School Day Troubleshooting
I am the Test Coordinator at my school and need to place an order for PSAT/NMSQST, PSAT 8/9, etc. How do I get access?
What's your Job aid?
Overall - Managing Access Tool (MAT)
This job aid provides guidance for handling SAT School Day and PSAT score hold cases flagged in Atlas. It includes talking points, case disposition guidance, escalation steps, and detailed FAQs related to specific score hold codes (44, 46, 47, 51, and multiple holds).
what's your job aid?
CRA Score Holds FAQs
Educator asks why their invoice volumes are more than their order in SSOR
what's the escalation queue?
CRA Escalations queue.
An order can be cancelled through SSOR if a registration file has not been submitted.
What's the JOB aid?
Orders - General Inquiries for CRA School Day Educators
TDTK Stuck 'spinning' while trying to access
TDTK - General Troubleshooting
I am a building principal and don’t know why I got an email about establishing an Access Manager for the SAT Suite Ordering and Registration system.
what's your Job aid?
Overall - Managing Access Tool (MAT)
This job aid provides detailed scripting, case disposition guidance, and escalation procedures for handling score hold scenarios in Atlas related to SAT School Day and PSAT exams.
What's your Job aid?
Balance requests for district-level invoices
what's your job?
If the student(s) is not within 2 business days of their testing start date
Name one of the resolution for this scenario?
Advise the Educator:
Delete the student(s) registration
Manually re-add the student to their registration roster with the missing or correct information
TDTK Escalations team
If an Educator is requesting an access code?
What's your Job aid reference?
Universal - Access Code Request Process
This job aid provides guidance for assisting students or parents with requests for archived score reports.
If a school requests to pay by credit card, we can offer that payment method as an option.
hint job aid: Billing FAQs - CRA School Day Educator
what is the important note agent should be aware of?
We shouldn’t proactively offer this payment method.
student is within 2 business days of their intended testing start date OR it is test day and in Bluebook the student.
What's the Job aid?
SSOR - Student Records Missing or Incorrect After Being Registered
Educator accessing Test Day Toolkit for the first time
what's your Job aid?
TDTK - Access FAQs
A role specifies what level of access professional users receive and is specific to each _______ ______?
hint job aid: Overall - Managing Access Tool (MAT)
Fill in the blanks!
reporting product
Score send orders for SAT scores that have been moved to non-active file status will incur a ___ archive fee as well as the standard score report fee of _____.
Hint Job aid: Archived SAT Score Reports
Fill in the blanks!
$35 and $15
If a school tests PSAT 8/9 in the fall and the spring, they will receive 2 separate invoices.
what's scenario this falls under?
Placing orders for multiple tests
If their name or DOB is incorrect in TDTK, SSOR, and Bluebook, and the student is testing on a future date.
What's your Job Aid?
SSOR - Student’s Name or DOB Incorrect in Bluebook
This article serves as a comprehensive guide for agents handling Test Day Toolkit (TDTK)–related cases. It outlines standardized documentation practices, troubleshooting paths, and escalation protocols to ensure consistent and accurate support.
what's the job aid?
TDTK - Case Creation
Description: People with this role can place and manage test orders for the SAT Suite of Assessments using SSOR.
Specific Role?
SAT Suite Ordering
Student does not want to send their score to schools
What's your job aid?
Invoice mailings - Initial or adjusted
what's the escalation queue?
CB Finance