Per my last CRM
Left turn or U-turn
Chance Telephone Encounter (TE)
Red flags and Tiers
National Marine Sanctuaries
100

The front desk of a clinic can provide them for one visit

What is a Doctor's note?

100

When we perform the U-turn

What is after making an appointment?

100

The Smart text that is used when someone is requesting Lab or Imaging Results

What is Clinical Request?

100

Fever of 100 that started this morning.

What is a green flag?

100

 The office of Marine Sanctuaries

What is NOAA

200

When the CRM is not routed to the clinic, you do this.

What is Close the CRM?

200

The step that is performed after performing a U-turn

What is the last hand of assistance?

200

Treasure Valley Family med uses these when a patient asks to speak with a Nurse

What is a Clinical Call

200

The number of appointments you offer before moving to the next tier

What is "All of them"

200

Dory from finding Nemo was born here

Monterey Bay Aquarium

300

This type of CRM asks you to confirm that they have contacted the appropriate department, their insurance company, then escalate to the clinic manager if those steps were completed.

What is Billing Questions?

300

All of the information you should cover in a U-turn

What are the Appointment Day, Date, Check in Time, Appointment time, Duration, Provider, and Location?

300

The smart phrase used when someone requests a referral to a specialist

What is "Referrals/auths"

300

A headache is this color flag

What is Yellow Flag

300

This National Marine Sanctuary is a 582,570 square-mile area in the Pacific Ocean that is two times the size of Texas.

Papahānaumokuākea National Marine Sanctuary

400

This tool is abbreviated as CRM.

Customer Relationship Management

400

How you communicate to a clinic that a provider is asking to speak with one of our providers.

What is call the stat line and send a high priority TE

400

"I inhaled some smoke and my throat really hurts. I can breathe fine, it just hurts at a constant 6"

What is red flag, Chemical or electrical injury

400

The Nuestra Senora De Atocha

The largest shipreck in florida