Category 1
Name three ways we can contact clients.
Phone Calls
Emails
Ad hoc text messages
Name three reasons why we may use Non Payable in the Payable periods-
Awaiting abatement information, Non compliance, Overlapping Weekly Compensation, Awaiting information from MSD, Imprisonment
Where do we find instructions on how to action an Auto task?
On the task itself in the task description.
What is the best source to find information about the process and tools they need to calculate, set up and maintain payments for clients?
Operation Payments Portal on Te Whariki
What is a modified incapacity task?
If a Recovery Team Member modifies a previously approved period, the system will create a ‘Modified Incapacity’ task for the Payments Team to manage the updated payment periods
Where do we find instructions for how to action Modified Incapacity tasks?
In the More Information section on the task.
Where can you find your payslip?
Te Kahu section on Te Pataka.
What is an Automatic Entitlement Authorisation Prevented’ task?
A task which is created due to the system not being able to automatically process a request from a Recovery team member who approves a new period of incapacity due to receiving a new medical certificate.
Where can we find information about the clients Injury and their approved incapacity on the claim? What subcase would you look in, and which tab?
ACC45 subcase, Tab - Injury.
Injury information- related to work accident, date, time and place of accident are found via Accident Tab.
Incapacity Tab is where you can find the clients approved medical certificates, type of incapacity- whether they are FUF or FFSW and whether they have any abatement.
What is the % of income that ACC pays clients?
Max 80%
What is the length of the stand down period for a DOFI?
7 days from approved incapacity- so client's require a medical certificate that is longer than 7 days to be eligible for weekly compensation.
Where should you look to see if the claim you are working on- has other open tasks for you to action?
On the ACC45 level under Tasks- any open tasks will appear here.
Date of First Incapacity (first time client has off work for injury)
Date of Subsequent Incapacity (any further time off for injury)
What should you do always when you have changed something on a claim and want to release payments.
Press recalculate on the right hand side of the due events in Calculated entitlements.