Agencies
What does IURC stand for?
Indiana Utility Regulatory Commission
How should you answer the phone?
"House Staff, this is _____."
What are the four essential pieces of information you need to start a casework?
1) Name
2) Home address
3) Phone number
4) Brief summary of issue
A constituent calls and says they haven't received their social security check for the month. Who should you contact?
Their federal representative.
How many lights are on the chandelier on the House floor?
100
Which agency should you contact about unemployment insurance?
Department of Workforce Development (DWD)
How do you keep track of in-district phone calls?
Log them in IQ.
What are two issues the BMV deals with?
1) obtaining ID
2) reinstating and suspending driver's licenses
3) renewing plates and registrations
4) titling vehicles
A constituent calls and needs help getting a birth certificate or death certificate. What agency should you contact?
Indiana Department of Health (IDOH)
Vital Records
What is Indiana's state motto?
"The Crossroads of America"
Which agency deals with food stamp eligibility?
Family and Social Services Administration (FSSA)
What should you do if someone calls from out of district?
If no one answers, take down information and email it to the correct intern and LA.
A constituent calls and says they haven't received their stimulus check. Who should you contact?
Their federal representative.
A constituent calls and has questions about his application for the Military Family Relief Fund. Who should you contact?
Indiana Department of Veteran's Affairs (DVA)
Indiana was the ___ state to enter the union.
19th
What does PLA stand for?
Professional Licensing Agency
What do you have to do before dialing an external number with area code 317?
Dial "8."
A constituent calls with complaints about Putnamville Correctional Facility. Who should you contact?
Indiana Department of Corrections (IDOC)
When contacting the DWD, what are the six pieces of information you need to begin a casework?
1) Name
2) Home address
3) Phone number
4) Brief summary of issue
5) Last four digits of social security number
6) Date of birth
What was the first state capital of Indiana?
Corydon
What does IHCDA stand for?
Indiana Housing and Community Development Authority
What do you have to do before dialing an external number with an area code other than 317?
Dial "8-1."
A constituent calls and says they haven't received their state tax return. Who should you contact?
Indiana Department of Revenue (IDOR)
Taxpayer Advocacy Office
A constituent calls and says there are potholes on County Road 15 that need to be fixed. Who should you contact?
Direct them to their county council.
What/who is the legislative, executive, and judicial branches in Indiana?
Legislative: House of Representatives and Senate
Executive: Gov. Holcomb and Lt. Gov. Crouch
Judicial: State Supreme and Appellate Courts