Trust
Credibility, consistency, integrity, empathy.
What are the components of trust?
Having strategies in place to address and resolve disagreements.
What is conflict resolution?
Audience, clarity, conciseness, purpose, email structure, and writing techniques.
What are some core tenets to consider for well written emails?
Throat to choke
What is one of Dr. Nguyen's favorite phrases?
Kaiser Permanente exists to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve.
What is Kaiser Permanente's mission?
Connect, find commonality, and focus on building a foundation.
How to build trust?
Ensuring that everyone knows what they are supposed to be doing.
What are clear roles and responsibilities?
Subject, line, greeting, opening, body, closing, and structure.
What is email structure?
Get care now, care on demand, e-visits, virtual appointments.
What are some of CTO's care offerings?
Sidney R. Garfield and Henry J. Kaiser.
Who are Kaiser Permanente's founders?
Asking questions to find out if there are any similarities between a group of people.
What is finding commonality?
Valuing and leveraging diverse perspectives, thoughts, and expertise.
What is active listening and open communication?
Active voice, simple language, edits, revisions.
What are writing techniques?
Applied Data & Analytics, Program Management and Operation Support, Business Alignment and Strategic Support, Finance, Regional Virtual Medical Center, Strategic Innovation and Care Solution.
What are the CTO departments?
14 including the Regional Virtual Medical Center.
How many service areas does Kaiser Permanente have?
Building this within the team helps with maintaining communication.
What is trust?
Using as few words as necessary to convey the message.
What is conciseness?
Transform our People, Process and Technology to improve the health of our patients, our care teams and our organization.
What is the CTO's Mission?
1945
When was Kaiser Permanente founded?
Openly sharing information, being open to feedback, communicating clearly and honestly.
What is transparency?
The communication's intent or main goal.
What is purpose?
Membership, interdependence, and infrastructure.
What are the 2024 Strategic Imperatives?
Over 14 million.
How many members does Kaiser Permanente have?