Be a Team Player
We are all ____ team!
What is "One"?
We are all one team. We should use the word "we" when answering clients' requests.
Take ___________ of your project.
What is "ownership/responsibility"?
Understand your role on the project and deliver on it. Don’t wait to be told what tasks to do, but rather think about the project as a whole and how you can help drive it forward.
Key is to communicate with _____ _______.
What is "your team"?
Proactively look to contribute – even if you’re new on a project you can contribute through
1.___________
2.___________
3.___________
What is "note-taking on calls, summarizing action items, provide first responses to clients"?
Create a ___ ___ to be organized.
What is "task list"?
Use it, update it, and check it regularly. Keep track of your personal tasks across multiple projects.
When we receive a request from counsel/client, we should always ______________________ first.
What is "ask questions/think through the request"?
Always ask questions and think through the request
Do not complete a task as stated simply because that’s what the client asked
Think through what the goal is, maybe there’s a better way to get there
Collaborate and work ________
What is "Together"?
Support your team members through the course of the project.
Have pride in your work and ensure that you are delivering to a high standard through __________
What is "Quality Control"?
Respond timely to both the _____ and your ________.
What is "client and your team"?
Respond timely to both the client and your team members
Provide updates to your team on availability to ...
What is "take on tasks, estimated time of completion, etc"?
Proactively draft emails for your team to review and provide you with edits
If there are several concurrent requests from the client, it’s good practice to ask your Team Lead to ...
What is "confirm order of priority or required timeframes for completion"?
Manage priorities effectively. You should also consider priority of tasks between projects by working with the Team Leads of both projects
If a new request comes in, ________ before offering a solution.
What is "Learn the whole problem / think through different solutions you’ve seen in practice / talk to colleagues and see if they have any experience in something similar / refer to the FTI Tech Knowledge Share for best practices"?
_____ ___ ______ if you see a team member struggling or working long hours.
Always offer to help where you can in any of the projects you are staffed.
If you are responsible for a particular task, you should know it better than anyone else and be ready to provide updates quickly to your ______ or ______
What is your "Team Lead" or "Client"?
Be the expert of your task. If you are responsible for a particular task, you should know it better than anyone else and be ready to provide updates quickly to your Team Lead or the client.
If you’re too busy to assist with a request on your project, discuss with your _____ ______ to ensure it can be covered by another member of the team.
What is "Team Lead(s)"?
If you believe a client response is expected from another team member and haven’t seen a timely reply, _________________________.
What is "check with them to make sure someone is responding and taking the work"?
If you’re picking up a client request, proactively message the FTI team so everyone is aware someone is handling it.
Read and review emails to understand _______ _______?
What is "project status"?
Read and review emails to understand project status even if the emails are not specific to you.
If the results look incorrect, you should....
What is "double check your work / question the results"?
If something looks off, take another look.
Don’t be OK with sending results if you think they look incorrect
Do not limit how work is done based on _________
What is "titles/level"?
Titles do not limit how work gets done. Do not limit your work based on level.
______________ from your mistakes
What is "Own and Learn"?
Expectation is to check email not only during work hours, but _________ and _________.
What is "in the evenings and on weekends"?
Consider whether ________________ while you’re working through longer or particularly urgent tasks, so clients don’t have to keep asking.
What is "updates are needed"?
You should also consider whether updates are needed while you’re working through longer or particularly urgent tasks, so clients don’t have to keep asking.
Join team calls ready to .....
what is "provide status updates on your tasks and raise questions"?
Take notes and update documents and trackers as you go
when shadowing and learning, you should .............
What is "create documentation and notes"?
Review your own notes or any available documentation that has been provided to you.
Try doing a task that you haven’t worked on before and reach out to ask questions/gather information on it
People play different roles in different projects based on ___________
What are "needs and skill sets"?
Ensure emails and communications are________ and ______________.
What is "professional and factually correct"?
Raise your hand if you have capacity. Reach out to:
1._______
2. _______
3.________
4.________
5.________
What is
Team Leads
Task Pools
Staffing
Team Members
Coach
‘Chasing’ emails are an indication of ___________________________.
What is "‘you were supposed to reply or provide an update sooner."?
Use your calendar to...
What is "Set reminders for deadlines / Block off time when not available / Accept or decline invites so the organizer knows if you are able to attend and can reschedule if necessary"?
Be proactive to learn new things through:
1._____________
2._____________
3._____________
4._____________
What is "Knowledge Now / Attend calls and trainings / FTI Tech Knowledge Share / Reach out to team members, coach, mentors"?