Best Practices
This is the first thing you should verify when a patient arrives at the ED.
What is the patients full name and DOB.
These patients do not need a Finalized estimate
What is Dual coverage?
The first thing you should say when a patient walks in.
What is "Hello, welcome to adventhealth"?
This should always be confirmed when verifying insurance benefits.
What is eligibility and coverage dates?
The term for the amount a patient must pay before insurance begins covering costs.
What is deductible?
The best way to handle a frustrated patient at the front desk.
What is using ICARE and ACT?
This Federal law ensures that patients receive emergency treatment regardless of their ability to pay.
What is EMTALA?
Collecting this at the time of service increases the likelihood of payment.
What is a copay, coinsurance or deductible?
The Press Ganey goal for Ease of ED registration.
What is 75th percentile rank?