Customer Service
If your job is Customer Service you should greet the customer with a _________.
Smile
False - it is your responsibility to keep your spending under control.
This staff member comes from the Great Lakes State.
a. Ayers
b. Thompson
c. Cramlet
d. McRunnel
Great Lakes State = Michigan
One way to be a smart buyer is not to shop when you are _______.
a. broke
b. angry
c. hungry
Hungry
Horsing around at work, like running or playing, can be dangerous because _______.
someone could get hurt, something could be broken
When someone says, "Bear with Me" they are saying ________
"I'm working on it"
If you lose or have your credit card stolen, you should
a. cry and stomp your feet
b. notify your credit card company
c. call your mom and ask for help
b. notify your credit card company
If you sang the line, "Deep in the heart of Texas," which staff member could sing the rest of the song?
a. Simon
b. Spanjers
c. Thompson
c. Thompson
If you use a small basket when you shop, you will buy fewer things and you will probably save _______.
money
If you are hurt at work while doing your job properly, who is responsible for your injury?
your workplace (job)
If you are helping a customer "resolve" a problem, you are going to....
help fix what's wrong
If your credit card is stolen, you should notify your credit company
a. within 48 hours
b. within 36 hours
c. as soon as possible (ASAP)
c. ASAP
This staff member has or has had ducks.
a. Mr. Ayers
b. Ms. Simon
c. Ms. Leila
b. Ms. Simon
Supply and Demand: if demand is low, prices will be _______.
Low
When the boss is away, lots of people play around, chair races, paper basketball, paper football, and throwing soft items at one another. This is OK since the boss is gone.
Not OK to play around at work - boss or no boss
If you take a call from an angry customer and they are rude and mean toward you, it's ok to be mean and rude back to them.
It is NOT OK
When using credit, you never want to _______ your credit limit.
go over, exceed
This teacher is the tallest staff member at Pathways.
a. Ms. Thompson
b. Mr. Spanjers
c. Mr. McRunnel
c. Mr. McRunnel
Supply and Demand: It is springtime and the store still has a lot of winter gloves left. They should ______ prices to sell as many gloves as possible.
Lower
This type of injury is one of the most common in most workplace.
a. ear injuries
b. back injuries
c. hurt feelings
b. back injuries (one of the most common injuries - over 1 million people hurt their back each year.
If you want to make a good first impression, you have about this long.
7 seconds
What is the FICO score range?
a. 100 to 200
b. 300 to 599
c. 300 to 850
d. 500 to 999
c. 300 to 850
This staff member LOVES butterflies.
a. Ms. Catie
b. Ms. Leila
c. Mr. Spanjers
b. Ms. Leila
There is a shortage of the hot new Barbie doll, so the price of the doll is likely to go ______.
UP - remember low supplies usually mean items will be more expensive.
T or F - If you work in a kitchen and you play dodgeball with frying pans you are doing a good thing!
False - you should never throw things at others when working....unless you are a professional dodgeball player.