Are you a Pro?
The PRO number for Authentication Challenge Questions.
PRO 9435
You must ask this if the client comes in the IVR authenticated before hitting the authenticate button.
What is First and Last Name
What is $36.
Card controls can be set through what.
Self-serve through OLB
Client comes through IVR authenticated; we do not have to ask anything else just hit authenticate.
The PRO number for High-Risk Authentication Table?
PRO 8181
I can ask the following information, to pull up the client's profile if the client comes through IVR unauthenticated.
What is SSN, Account Number including Debit Card Number, or Digital Banking User ID.
The timeframe that courtesy refunds are given for fees that are not OD fees (such as stop payment fees, external transfer fees, wire transfer fees, maintenance fees).
What is every 12 months.
I can provide a debit card number or debit card information to the client.
What is Incorrect/NO
We are allowed to ask up to 3 challenge questions.
What is true.
The PRO number for Not Authenticated in IVR.
What is PRO 9107
The amount of questions I can ask a client, to authenticate them before they fail authentication.
What is three, (must get 2 responses correct).
The timeframe that courtesy refunds are given for fees that are OD.
What is every 24 months.
The maximum amount a Frontline teammate can set the debit card limit to.
What is $15,000
2 Challenge Questions are the same as HRA for a domestic client.
What is False.
The PRO for atm/debit card spending limit increase/decrease.
I can provide client with their account number and digital banking user id once I perform high risk authentication.
Frontline teammates are allowed to give this maximum amount when it comes to refunding fees.
What is $75.
This is the option I would select for the client who wants their debit card to be replaced because it is damaged.
What is replacement.
We hra to unlock an olb account.
The PRO number for Third Party Verification.
What is PRO 6535.
Does this call for HRA or not: Client calls in and needs to transfer $20,000 from savings to checking.
What is HRA.
The maximum amount of fees we can waive in one credit if they have had an account with us for more than 2 years.
What is 2.
The system used to add a debit card to the whitelist.
ARCOT/ Risk Analytics
Getting a closed/blocked card/account is acceptable for authentication.
What is True, only if they are calling in to reopen the closed/blocked card/account