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Q3 Promo Info
The Details
Discovery
100
Name 2 of the features and benefits that are included with all of our credit cards.
What are: Intro offer, cell phone protection, view and make payments via online banking and mobile.
100
This card is most desirable for a customer who is most concerned about receiving the lowest interest rate?
What is the Smart Option Visa card. ($0 Annual fee, no rewards, lowest APR)
100
What resources do we have available to help us learn about our credit card solutions and uncovering leads?
What are: Q3 Support Resources to Learn and Develop tool, Take Ones, Handouts, LDS, HH Cross-Sell Report.
200
New credit card customers receive double the rewards on __________ and _____________ during the Q3 2016 credit card promotion.
What are gas and groceries.
200
Explain the key benefits to the Cash Back Rewards Visa card.
earn 1 reward dollar for every $100 spent. Redeem reward dollars for a credit card statement credit or a direct deposit into your FCB checking or savings account. Redeem reward dollars to get a full statement credit for recent purchases with "Pay Me Back" option.
200
Name 2 "triggers" that can help identify a possible credit card conversation.
What are: "handle emergencies or larger purchases, depending on what it is, with our credit card", "our credit card is what we use mainly for travel", "our rate is 14-15%", "we don't have any rewards", "we don't want to pay an annual fee"
300
How would you explain the gas and grocery promotion rewards for each card?
2 points per $1 for Rewards Visa, 2% cash back for Cash Back Rewards VISA and 3 points per $1 for Optimum Rewards Visa.
300
How is the cell phone protection received through our credit cards?
When you pay your cell phone bill with your credit card you are eligible for a $50 deductible use of cell phone protection that covers up to 2 additional lines and is a max payout of $1000 annually.
300
What additional questions may we want to ask when given the following information from having a conversation with a customer. "We use our debit card mainly for everyday expenses. We typically handle emergencies or larger purchases, depending on what it is, with our credit card or possibly money market account we have with you. Our credit card is mainly used for travel."
What are: Tell me about your credit card, including the interest rate. Describe the rewards you have attached to your credit card. How often do you travel?
400
Where must customers go to register for the promotion AND how long do they have to active the offer?
What is firstcitizensrewards.com. Activation must be completed within 30 days of card opening.
400
How long is this credit card promotion going on for our customers?
The promotion is for the next 60 days through the end of Q3.
400
List 2 great opening questions to start the conversation about the benefits of our FCB Visa Programs.
What are: How do you pay for everyday purchases? Tell me what you have in place to handle emergencies or larger purchases. How do you pay for trips and expenses related to those trips?
500
Explain the rewards for expenditures other than gas and groceries, annual fee, and points expiration for the Optimum Rewards Visa.
1.5 points per $1 spent, $50 annual fee or 5000 points earned to avoid annual fee. No expiration as long as Optimum level is maintained.
500
Name all 4 consumer credit card options.
What are the Optimum Rewards, Rewards, Cash Back, and Smart Option Visa's.
500
DOUBLE JEOPARDY When enrolling with the Optimum Rewards Visa, on top of receiving 3 points for every dollar you spend on gas or grocery purchases, you will receive an additional _________ bonus points at account opening.
What is 2500 bonus points.