Knowledge Articles
Queues
OTC Knowledge
Websites
100

Your Consumer one stop shop article

What is SFKA 4779?

100

Which queue is the consumer queue? 

What is USFW-QAMC Contacts

100

The meaning of PF

What is Preservative Free? 

100

Consumers can go to get coupons 

200

Article number for a list of consumer websites

What is SFKA 9419?

200

Which queue would you transfer to if a consumer asked "what temperature do I store my Systane Complete? 

What is USFW-MPI Consumer OTC

200
The only Systane you can use with Contact lenses 

What is Systane Contacts? 

200

Consumer wants to virtually try on Air Optix Colors

What is alcon.com?

300

Article you'd use to create a case for defected products

What is SFKA 4502?

300

Which queue will you transfer a patient to if they believe there is something defective with their Clear Care Case?

What is USFW-QAMC Contacts

300

Systane Complete's color

What is Milky White?

300

Consumer wants to know where they can purchase Clear Care

400

Article that tells use if a product is owned by Sandoz

What is SFKA 7380?

400

Which queue would you transfer a consumer to if they stated they had restricted income and needed assistance? 

What is USFW-CG PAP

400

Size of PATADAY® Once Daily Relief Extra Strength

What is 2.5 mL?

400

Consumer wants to know where they can find Systane FAQ

What is systane.com

500

Article where can I find the correct response for Consumer calls

What is SFKA 3482?

500

Which queue would you transfer a patient to if they had questions over their IOL?

What is USFW-MPI Consumer SG

500

Date of SYSTANE® Lid Wipes discontinuation

What is 6.2024?

500

Consumer wants to know where they can find a doctor in their area

What is Find an Eye Doctor?