Titles
This when we can request a faxed lien release
What is when the member is at the DMV or needs to provide immediate proof to the buyer that there is not a lien on the vehicle?
This member to member transaction is considered high risk
What is when the address in the Member Verification window that appears is different from the member transferring the funds and the amount being transferred exceeds $1,000 (unless the transfer is to a lending product)?
Use this system to determine the value of a type of collateral.
What is NADA?
This tab in LOUI contains information regarding payables
What is the Disbursement Tab?
Does the CBR disclosure need to be read to both the primary and co applicant?
What is Yes?
Do this if an individual buyer is requesting a LOG and the member is not available to speak with?
What is do not proceed! Advise the caller that we need to speak to the member to process the request.
What is the account number to be credited. The copy/paste function in UAD will not work once SpeedPay is open?
This loan purpose is selected when a member calls to obtain a loan to install a new sunroom.
What is Home Improvement?
This is the information you should provide when a representative from Loan Review answers the phone?
What is your name and that you're calling from CCO, member's access number, that you have a member on hold & any other pertinent information?
This must happen if a member forgot that they were enrolled in NFOAA before providing them with their temporary password
What is they must pass appropriate additional ID?
This is how long it takes for an ELT to be release at a DMV
What is 1-2 business days after the loan has been paid in full?
True or False: You should offer to enroll a member in ATS when you are setting up their membership.
What is True?
On an internal refinance, this is what will happen if the original rate is lower than the refinanced rate, nut the term extension causes the payment to decrease.
What is Credit Research will contact the member to gain acceptance of the rate and payment amount?
These are the options a member has in regards to a reversal when the payment has not posted to the loan yet.
What is call back the next business day once the payment has been posted to submit a request (if approved, funds will be credited within one hour if submitted during ARTW processing times), submit a reversal request immediately (ARTW will be marked second review and if approved the member will receive the funds in 3-5 business days), reverse the most recent payment?
Utilize this to find the correct department to transfer a member to
What is the Call Transfer Wizard?
This is when the quoted processing time of documents can be expedited
What is when the requested documents are taken to a branch (the branch MSR can call SLO assist to expedite)?
This is how card based funding will appear on a statement?
What is NFCU Membership Fee?
This is the purpose of asking about recent applications.
What is to avoid submitting a duplicate application?
True or False: The retail value of the new collateral is not taken into consideration with a COC
What is False - the retail value must support the remaining low balance?
This is how a minor can reset their NFO password
What is by using the self-service password reset process (MSR can walk them through it) or by having an adult joint owner request the password reset?
This is why we would submit a Copy of Title TR
What is the member requests a copy of the paper title/SIF filed in VINtek that does not have the front and back imaged, member requests a certified copy of a title/SIF that is filed in VINtek, a PDF printout of an ELT is not acceptable?
This is how long it takes for a recurring transfer to update in the system once it is established or modified?
What is up to 2 business days?
These are the payment obligations you are required to provide on a declined application.
What is None. You will need to read the decline disclaimer?
This type of reversal request must be submitted in writing by the member
What is reversals for payments made with another Financial Institution via Speedpay, ACHO, or check?
This is how you remove a Co-Applicant or Guarantor in LOUI
What is advise the member NFCU must decline the current application and submit a new one. Note the member's request in LOUI permanent comments. Route the original loan app in C10. Submit a new application?