1
A service
when you pay for a task to be done for you
A good is
something you can buy that that you can see or touch
Buying groceries, streaming music, or getting a haircut all make you this.
A consumer
What is something we cannot live without called?
Need
Which law protects consumers from misleading claims?
Consumer Protection Act 2007
What are the 3 R's?
Repair
Refund
Replacement
What is a consumer ?
Someone who buys goods or services for their own use.
What does “as described” mean for consumer rights?
Goods must match adverts, descriptions, or samples
When can a consumer ask for redress?
When goods are faulty or damaged
Give 1 examples of goods and 1 of services.
phone/sweets etc
hairdresser/bus ticket etc
What does “fit for purpose” mean?
The goods must do what they are meant to do
Caveat Emptor means ....
Let the buyer beware
What is a brand name?
A name used by manufacturers to identify their products
What is the difference between a good and a service?
A good is a physical product; a service is a task carried out for a customer
Name one right consumers have when buying goods.
Goods must be of good quality / fit for purpose
A false economy
a purchase that appears to be good value but is more expensive over time.
Give two ways to act as a responsible consumer before buying shoes.
Compare prices, check quality, read reviews, check guarantees
Name one reason people choose branded products.
Quality, reliability, image
Under Irish law Goods must be _____
Goods must be of good quality / fit for purpose
Explain how one bad product can damage an entire brand.
It harms reputation and sales
Name the Irish law that protects consumers when buying goods and services
Sale of Goods and Supply of Services Act 1980
Explain why caveat emptor no longer applies fully today.
Laws now protect consumers and give them legal rights
List two questions a wise consumer should ask before buying.
Do I need it? Can I afford it? Is it an impulse buy?
Name the 1 Irish consumer laws?
Sale of Goods and Supply of Services Act 1980
Consumer Protection Act 2007
Name three conditions that goods must meet under the Sale of Goods and Supply of Services Act 1980.
Of merchantable quality
Fit for purpose
As described
Same as sample