Consumer Rights
The right that gives consumers the facts needed to make an informed choice by receiving clear details easily and protecting them from misleading advertising or inaccurate labeling.
The Right to Be Informed
When your Right to Be Heard is activated, this responsibility requires you to express dissatisfaction in a respectful and appropriate manner.
Responsibility to Speak Up
Who is the agency that sets safety standards for cars, tires, and child safety seats, and oversees vehicle recalls?
National Highway Traffic Safety Administration (NHTSA)
This right guarantees that a consumer's concerns, opinions, interests and complaints will be heard and considered by both government and businesses.
The Right to Be Heard
By comparison shopping, you are exhibiting this responsibility which is essential to the Right to Choose in a competitive marketplace.
Responsibility to Compare
Who is the agency that sets and enforces safety standards for non-food, non-vehicle products, such as toys, appliances, and furniture, and manages recalls?
Consumer Product Safety Commission (CPSC)
This fundamental right protects the consumers expectation that products are secure and not hazardous to health and life.
The Right to Safety
The responsibility ensures you use products only for their intended use and follow all posted warnings.
Responsibility to Use Products Safely
Sometimes called the 'most important' federal consumer protection agency, primarily responsible for stopping unfair business practices and misleading ads, often summarized as 'Deceptive Marketing'?
Federal Trade Commission
Introduced by JFK, this right ensures that consumers have access to a variety of products and services at competitive, fair prices.
The Right to Choose
This responsibility means seeking out and using information from labels, advertising, and reliable sources instead of just relying on a salesperson's word.
Responsibility to Be Knowledgeable
Who is the agency that ensures the safety of meat, poultry, and processed egg products?
U.S. Department of Agriculture (USDA)
This right, added after the original four, guarantees a customer a fair treatment and/or settlement or compensation for unsatisfactory services or shoddy goods.
The Right to Redress
The responsibility associated with the Right to Redress, requiring the consumer to gather evidence and facts to back up their complaint.
Responsibility to Document & Act
Who is the agency responsible for ensuring fairness in financial products like credit cards, student loans, and mortgages?
Consumer Financial Protection Bureau (CFPB)