Agencies
Scenarios
Complaint Process
Warranties
Fraud
100
Enforces the laws that protect against air and water pollutions. 
EPA- Environmental Protection Agency
100
1. You are worried that the stroller you are using for your baby has recalls for safety reasons. What agencies website would you check to find out?
2. Why did you choose this agency? List 2 reasons.
1. CPSC- Consumer Product Safety Commission
2. They have the authority to recall products and they regulate safety of most products except food, drugs, cosmetics, and cars.
100
Explain step 1 of the complaint process.
Return to place of purchase
100
"As is" warranty means
No warranty
100
False Advertising is
Using false, misleading or unproven information to advertise to consumers
200
CPSC handles complaints about
the safety of most products except food, drugs, and cosmetics
200
Many people get sick after eating at the same Subway. Your doctor tells you that you have food poisoning. #ohno.
1. What agency should you contact?
2. Why?
1. FDA- Food and Drug Administration
2. They regulate the safety of food and drugs.
200
Explain step 2 of the complaint process.
2. Ask to speak to the manager- CALMLY explain the situation, collaborate on a solution
200
You buy a pen from Staples and go home to write your Consumer Education essay. The pen does not work. You are able to return your pen to Staples because your pen has _________ warranty
an implied warranty
200
Counterfeit is
Imitating something authentic, with intent (or knowing) to trick people it is valued more than it is worth
300
A major concern of the FDA is
food, drug, and cosmetics safety
300
Miss Pflanz starting eating Ben and Jerrys Ice Cream every day after seeing a commercial saying that the ice cream would help her lose weight. After a month of eating the ice-cream, Miss Pflanz did not lose any weight. She thinks the commercials are not true.
1. What agency should she contact?
2. Why?
1. FTC- Federal Trade Commission
2. This agency regulates deceptive and fraudulent adverting
300
Explain step 3 of the complaint process.
3. Contact the company headquarters/ manufacturer-
- Write a complaint letter!
- Provide details: receipts, who you talked to, what steps you have taken to better the situation
300
A written or verbal statement which presents a specific or performance feature of a product is a(n)
express warranty
300
Bait & Switch is
Advertising a product as a bargain (low price), but intentionally not having the product in order to sell something different more expensive
400
The role of the FTC- Federal Trade Commission
Protecting consumers from unfair or deceptive business practices
400
You created a new light bulb that never burns out.
1. What agency should you contact to certify that your light bulb is safe for public use?
2. Why?
1. UL- Underwriters Laboratories
2. They regulate safety from fires and electric shock.
400
Explain step 4 of the complaint process.
4. Consumer Agency Assistance- Provide details on the steps taken
400
An unwritten or unstated guarantee that the product is of sufficient quality to fulfill the purpose for which it was designed is know as a(n)
implied warranty
400
Trading Up is
Persuading the customer to buy the more expensive, or more of the product, by explaining that is a better discount
500
The Underwriters Laboratories check products for
safety from fire and electric shock
500
Miss Pflanz got new floors in her kitchen. A few days after the floors were finished, they started to crack. She contacted the flooring company and they have not responded in 5 weeks.
1. Who should she contact?
2. Why?
1. BBB- Better Business Bureau
2. They would help solve the issue between the business and the customer. They handle complaints about local merchants.
500
Explain step 5 of the complaint process.
5. Legal Action- Pursue legal action so this doesn’t happen to anyone else!
500
List the 4 types of warranties
Implied Warranty
Full/Expressed Warranty
Limited Warranty
As Is/NO Warranty
500
Fraud is
When a company is cheating you, as the consumer, on purpose!