Check Medic
How many employees does Verisys have?
What is 491?
When creating a ticket, who is required to be listed as the 'Assignee' and the 'Reporter?'
Initially, the agent creating the ticket should be listed as both. Later, the Assignee can be transferred to another agent if they are taking over. Reporter should never be changed.
Remember: CASE TICKETS SHOULD NEVER BE LEFT AS UNASSIGNED.
What is the sign and release queue?
Where an application that was queued for submission by the Admin goes
What year were we rebranded?
What is 2007?
True/False Verisys provides the paperwork needed for a facility’s site survey.
False
John O'Shaughnessy and John Benson are?
Who are the founders?
Are we able to activate or deactivate accounts?
No, we should refer them back to the health plan.
What year was Verisys founded?
What is 1992?
What MedPass status is used for high risk providers due to the assess results that were returned?
Pre-Adverse/Adverse
What was the original name of the company?
What is GMS?
What is the difference between a cancelled ticket and a closed ticket?
Canceled Tickets
A ticket should not be moved to ‘Canceled’ status unless:
Test tickets were created for training
Approved by the CS Manager
Note: As a department we want to avoid canceling case tickets.
Closed Tickets
All incoming interactions need to be documented. After a case ticket is completed and inquiry is successfully worked and fully completed, then the ticket will be moved to 'Close'.