Donating Blood
The process the person goes through to donate.
What is Registration, Screening/Mini-Physical, Donation, Refreshment?
The minimum age requirement without needing parental consent.
What is 17 years old?
The universal donor blood type.
What is O Negative?
The acronym of HIPAA stands for this.
What is Health Insurance Portability and Accountability Act?
The minimum average of appointments that need to be scheduled per hour.
What is 1.50?
This type of procedure takes approximately 45 minutes to complete.
What is whole blood donation?
The 3 special donations the contact center cannot schedule for.
What is HH Donation, Auto Donation, and Direct Donation?
The 8 blood types
What is A+, A-, B+, B-, O+, O-, AB+, AB-?
The purpose of HIPAA.
What is a federal law that protects sensitive patient health information from being disclosed without the patient's consent or knowledge?
The percentage of people you convert into an appointment.
What is RPC Conversion Rate?
The 4 main donation types.
What is whole blood, double red cells, platelets, and plasma?
Males have to be at least 5'1 and 130 lbs.; Females have to be at least 5'5 and 150 lbs. Iron for both has to be 13.3 minimum.
What is a double red cell donation?
The universal recipient blood type.
What is AB Positive?
HIPAA applies during these interactions with the donor.
What is phone, chat, email, social media, in-person?
The percentage of people who actually show up for their appointment, scheduled by you.
What is show rate?
This is how long you have to wait between whole blood donations.
What is 8 weeks?
Known as the body's natural band-aid, this product helps in clotting blood.
What is platelets?
The most common blood type.
What is O Positive?
The step you have to take before releasing donor information.
What is verifying the donor?
35 - 50 is a safe range for this metric.
What is CPH (calls per hour)?
13.0 is the minimum requirement for males, and 12.5 is the minimum requirement for females.
What is iron levels?
This donation type gives patients a better recovery chance as it minimizes the risk of a reaction when the patient receives the blood product from 1 donor vs multiple donors.
What is a double red cell donation?
The ideal blood type for platelet donations.
What is A+?
The only time you can release information to someone other than the donor.
What is when a parent calls in regarding their 16-year-old donor?
Navigating well, filling out forms with donor on the line, coding & moving on to the next call quickly are a few things you can do to help keep this metric low.
What is idle time?