Systems
This is the core system.
What is Keystone?
This type of card can only be ordered if a member has a checking account.
What is a debit card?
The ID value we need to search for a member in online banking.
What is the serial number?
The daily limit for Zelle money sent out.
What is $500?
The hours of the contact center.
What are 8-6 and 9-1?
The system used to file disputes for members.
What is FINBOA?
Members must submit this to make changes to their account, close their account, etc.
What is an emailed/written request?
This function allows you to view the member's POV of their online banking.
What is "See what they see"?
The waiting period for members to gain access to Zelle.
What is none? (immediate)
A member on a business who owns at least 25% is titled as this.
What is a responsible individual?
Online banking is maintained through this portal.
What is NCR?
The grace period given to most loan types. The grace period on credit cards. The grace period for mortgages.
What are 10, 3, and 15 days?
Members have this many wrong password attempts before being locked out.
What is 5?
Not having one of these listed will prevent members from having access to Zelle.
What is an address?
The system holding all member account documents.
What is Synergy?
Credit and debit card payments are accepted through this online payment portal.
What is Tidal?
The fee amount charged to a member writing a cashier's check to themselves.
What is $0?
Can only be removed by member request or internal request.
What is a hold?
The department that handles deeper Zelle issues.
What is Operations?
The three locations who support shared branching.
What are Johnson Ferry, Marietta, and Towne Lake?
Where we open accounts and loan applications.
What is Meridian Link?
The fee amounts for a domestic and international wire.
What are $20 and $50?
Without this, members cannot perform certain functions over the phone.
What is NCR code?
Minors have access to Zelle money with one of these.
What is parent signature?
The four components of JournEASE.
What are Engage, Ask, Solve, and Excite?