Advantage
How would you go about performing a "search all" function in the communication center search box?
(Searching all options containing the text typed in the box)
Type an asterisk "*" after the text you are searching for.
A provider on chat is able to confirm their name and email, but not their company name. What is the next step?
Set up a time to speak with the provider over the phone to verify their PII.
What does MCC stand for?
Minnesota Credentialing Collaborative
What is the first step when requesting PTO?
Check Team Google Calendar and Team Back-Up Coverage spreadsheet to confirm no other teammates are off. (Clear with your manager if this is the case)
Which country is wider than the moon?
Australia!
What is the first button you need to click in evidence if you are going to copy documents from one file to another?
The white circle with a red "?" on the left
After a provider has logged in to CheckMedic using a temporary password, what steps do they need to take to reset their password/security questions?
Click Menu in the top right corner and select 'Account'.
What do providers have to purchase before they can use the MCC and what are their options (in years)?
A subscription code.
Options are one year, two years, or three years.
How many attendance points are given for a full day missed (unexcused) ?
2 points
Approximately what percentage of people are left-handed?
10%
If you are going to search for a provider by their ATN, where would you type it to search?
Type the ATN in the search tab labeled "Ext.Code"
What is the required initial response time to meet CheckMedic quality chat AND call expectations?
Chat: 60 seconds or less
Call: 45 seconds or less
True or false: CredSmart Helpdesk agents can approve PrivSmart accounts.
False. We would post in the CredSmart IT Support Google Chat and ask for someone to approve.
How many minutes does an agent have before being considered tardy?
6 minutes
Which popular condiment was once sold as medicine?
Ketchup
In evidence, where would you find a copy of an application/documents mailed to a provider?
The OmniService Document Folder
Are PillPack Pharmacy Technicians required to log in and complete/submit their application?
Yes, the only providers exempt from the MedPass are WALMART techs, opticians, and non-licensed associates.
If there is no response on an open ticket, what is the schedule for follow up and when can you close it due to non-response?
If you do not receive a response within 3 business days, send the follow up response and update ticket status to follow up.
After 2 more business days, send a second follow up response and close the ticket.
What are the internet outage procedures for Non-Commutable Distance and Commutable Distance Employees?
1. When extreme weather conditions and emergencies are not a factor, employees should use their best judgment and consider alternative options for where to work until internet or power is restored.
b. If the internet/power outage is less than an hour, employees will be expected to make up the time throughout the week. For anything longer than an hour, employees will be expected to travel into the office (if you live within commutable distance) or make other arrangements, such as working at a place that offers wifi or taking paid time off.
c. Employees are encouraged to keep communication channels open with their supervisors and colleagues, updating them on the progress of resolving the outage and any alternative arrangements made.
Which deceased famous person holds the record for the most Academy Awards?
Walt Disney
Where are File Sent To Client (FSTC) notes located?
In the Data Entry window, under the "Date" branch.
A provider wants to know if their verification result with affect their chances of getting the job. What do we tell them?
If you have any concerns regarding this result or job placement, please reach out directly to > insert client name and client information if available<.
Do we issue refunds for subscription codes? If yes, what is the process to issue the refund? If no, what can they do with the code if it is not needed?
No, we do not issue refunds for subscription codes.
However, unused codes do not expire and can be saved for later use, or can be used for another provider as subscription codes are not provider specific.
How many attendance points need to be collected before a verbal warning is given?
8 points
How many time zones does Russia have?
11