Plumbing Basics
Water Heater Calls
Main vs. Secondary Stoppage
What We Do / Don’t Do
Dispatch Rules & Key Details
100

This job type is used for general plumbing repairs and is not based on the age of the home or equipment.

What is a Plumbing Diagnostic?

100

A water heater age of 0–9 years falls into this booking category

What is Young

100

If all toilets in the home are clogged, this is likely this kind of stoppage

What is a Main Line Stoppage

100

Bell Bros will replace this kind of pump, but does not repair it

What is a sump pump

100

Drain clear services usually come with this length of warranty

What is 90 days

200

This preventative visit evaluates the overall condition, safety, and performance of a home’s plumbing system.

What is a Plumbing Safety Inspection?

200

A water heater age of 10+ years falls into this booking category

What is Old

200

A stand-alone kitchen sink clog is usually classified as this kind of stoppage

What is a Secondary Stoppage

200

Bell Bros will not warranty the work when installing these

What are customer-supplied parts

200

There is no drain clear warranty for these two situations: when there are roots in the line and for these properties

What are rental properties

300

Bell Bros uses this piping material for whole-house re-pipes.

What is PEX piping

300

If a customer says the pilot light went out and now there is no hot water, this is the likely job type

What is a Water Heater Diagnostic

300

For drain stoppage job types, homes built in 1986 or newer are considered this

What is Young

300

Bell Bros does not test these unless the company installed them

What are gas lines

300

Bell Bros drain snakes are this many feet long

What is 75 feet

400

This vertical pipe allows sewer gases to vent and directs wastewater through the plumbing system

What is a vent stack

400

A traditional tank-style water heater gets this service, while a tankless water heater gets a descale instead

What is a water heater flush

400

If a customer says, “I flush my toilet and it comes up through the bathtub/shower,” this usually indicates this issue

What is a Main Line backup

400

This type of leak diagnosis is allowed only in sheetrock, not in concrete slab

What is leak diagnosis

400

This alternative to hydro jetting is 55 feet long and stored at the Mather shop

What is a flex shaft

500

This plumbing system flushes itself every 9 days and uses about one bathtub’s worth of water each tim

What is the Halo water purification system

500

If the customer smells gas near the water heater but cannot identify the source, they should be told to do this first.

What is call the utility company to locate the leak and shut off the gas

500

This word is not the actual appliance or issue, but in most cases it points to a main line backup

What is gurgling

500

Bell Bros does not provide plumbing repair service for these properties

What are homes out of the service area

500

For longer drains, connecting two snakes requires this many drain technicians

What is two drain technicians