LHD Quick Guide
Minor contact Susan lives with her mother Jane who is a case. Jane and Susan cannot separate. Susan's original quarantine dates are 03/22 - 04/01. Jane's isolation dates are 03/20 - 03/30.
What is change Susan's quarantine dates to be 04/09 to reflect continuous exposure?
The first address section in the script
What is the quarantine address?
3-3-2 stands for
What is 3 calls in rapid succession, 3x a day for 2 days?
Bonus: For school contacts, only try using a 3-3-1 method. If unable to reach after 24 hours, mark as "unable to reach after 2 days" and then flag to a supervisor
Workflow for an invalid number
What is mark the disposition as "invalid number" and leave a note in the record requesting an SCT to conduct an LN search?
Bonus: if an LN search has already been conducted and the number you are provided with does not work, mark the disposition as "invalid number" and flag to a supervisor.
Amanda is looking for a record that she knows she worked on yesterday but it's not showing up in her hubs. She has the contact ID
What is submit a blank search in the "search contacts" hub and then click the green button that says "search again" to search for contact ID?
Contact James Stephens is 10 years old and lives with his dad John in Cortland. James' name in the record should be written as ....
What is James Stephens (c/o John Stephens)?
The quarantine end date for a contact starting quarantine on 03/27
What is 03/06?
Bonus: Day 0 is the day of exposure or the date the traveler left impacted state. Day 1 is the day after exposure.
What to do during down time
What is clean your hubs and your buddy's hubs, review/practice mock interviews, check training channel for any recorded meetings missed, review information on the CT support site, reach out to team to see if anyone needs help?
Robin, a CT, is not working tomorrow. She temp assigns to CT Carol. Carol's workflow is...
What is Search for Robin's name in "All contacts" and "All contacts require follow up" to check Renee's hubs for any contacts that need to be closed or reached out to due to a "reported symptoms," "contact me," "missed SMS," etc. request?
Cortland contact was reached for an initial interview and signed up for daily follow ups. On day 3 of daily follow ups the contact stops responding to SMS and cannot be reached. How do CTs proceed?
What is continue attempts to reach 3x/day until end of quarantine?
Bonus: in Madison and St Law if initial interview has been completed and no response after 2 days, inform supervisor who will reassign to point person at LHD.
The first section of the script that needs to be marked correctly before submitting the record
What is the disposition?
Search by contact's name using the "All Contacts" hub
What is how do you search for duplicates?
Tim is signed up for SMS follow up but claims that he hasn't been getting any texts sent to him
What is reopen the initial interview, uncheck the SMS box, select no, submit the record. Then reopen the record, check yes on the SMS and see if that fixes it for the next day?
Bonus: can also have contact text START to 50292
Sam is annoyed - he tested positive for COVID in January and doesn't think he needs to quarantine. CT workflow is..
What is complete initial interview and put contact under qt by sending the qt order and signing up for daily follow up, inform Sam that he must quarantine until he hears otherwise and that you are going to get confirmation and call him back; flag to a supervisor. Once you get confirmation, call Sam, inform him of the exemption, change the qt end date to reflect the date you are releasing him, send the qt release notice and then close the record as "registered in error"?
Conner is a contact who is currently experiencing a cough, slight fever and a runny nose, although he attributes the runny nose to allergies. His current quarantine dates are 03/21 - 03/31. He lives alone without a yard and has a dog. How do you handle this situation?
What is change Conner's quarantine end date to 4/04 to reflect a total of 14 days, recommend that he get tested and encourage him to start isolating. Inform him that someone from the LHD will be reaching out. Note CSS needs for help taking care of dog in the record, convert to PUI and then flag a supervisor for CSS needs?
Search using contact's address and/or phone number in the "All Contacts: Assigned & Open" hub
What is how to search for households?
6 things you should include in your notes
What is..
2 ways contact was verified
Reached contact at ###-###-####
Whether or not initial interview completed
If there are symptoms
Whether or not contact agrees to quarantine and how they want their daily follow up (SMS or daily calls)
How the Quarantine Notice was sent (by email if email is added, if not then state that notice needs to be sent by mail and write paper in the email space)
Whether or not contact has CSS need?
Kevin Jacobson states that he is fully vaccinated. CT Amber's workflow is...
What is complete the initial interview and put Kevin under quarantine by sending the quarantine order. Then, send a private message to direct supervisor (or charge is direct supervisor is not working) with the following info:
Contact first and last name, ID number, County, exposure date, DOB and date of second vaccine
Proper workflow for "refused to participate" (after a CT has already given it a second attempt)
What is mark disposition as "refused to participate" and then select "no, partial interview needing call back" as the status and check the box "yes" to keep the record open before flagging to a supervisor?
Alexis gets assigned a contact in St Law. She proceeds to...
What is check for duplicates and household exposures, open contact record and read any prior notes left, confirm that contact is supposed to be followed by VCC or Either, proceed to call contact?
Sonia Buckhauser (QT dates 03/07 - 03/17) claims that she already spoke to a CT two days ago and she is already quarantining. You check for duplicates and notice that there is another record with the name Sonia Buckhousor with QT dates of 03/05-03/15.
What is confirm the contact is the same person (via address, phone number, DOB or email), confirm the spelling of contact's name; inform the contact that they were exposed more recently and that their new qt dates are 03/07 - 03/17; cross-reference the contact IDs in both the records and close the prior exposure record as "duplicate entry"?