Rockin' Round Rockland
Putzing in Putnam
Day in the Life of a CSS
CT Essentials
"In Closing" ~ Closing Dispositions
100

This is one of the largest shopping malls in the United States, with the added bonus of entertainment such as 21-theater cinema, carousel, Ferris wheel, bowling alley, and indoor ice rink. The 85-foot indoor ropes course in the center of the mall is the world’s tallest, with 75 obstacles.

What is the Palisades Center in West Nyack?

100

Putnam County’s neighborhood farm in Brewster, N.Y. where you'll see farm animals, enjoy picnicking, hiking, and fishing.

What is Tilly Foster's Farm?

100

We spend much of our day interviewing these types of people.

What are PUIs?

100

Essential tools for contact tracers include CommCare, DOH email, Teams and this.

What is AmazonConnect?

100

CT should close the record with this disposition if:

  • a contact had ever responded to either phone or SMS FUP during his/her quarantine period.  

What is Follow Up Completed?

200

Legend has it that this General George lost his watch on Torne Mountain, and that you can hear it ticking in a rock crevice near the summit.

Who is George Washington?

200

This trail follows a corridor created in the 1880s by several railroad companies that eventually became the New York and Putnam Railroad in 1894—soon known as the Old Put. By 1913, it had become the Putnam Division of the New York Central Railroad.

What is the Putnam Trailway?

200

We coordinate with local resources to provide this type of resource.

What are food pantries?

200

This is Adam Weiner's biggest pet-peeve.

What is entering the correct county?

200

A record should be closed with this disposition if CT Assist & Lexis/Nexis yield nothing additional.  

What is Unable to Reach?

300

When it opened in 1924, this bridge was the world’s longest suspension bridge.

What is the Bear Mountain Bridge?

300

This park includes Putnam County Veterans Memorial Museum which has memorabilia dating from pre-American Civil War to current military operations and a 1967 Cobra 318 helicopter utilized in the Vietnam War.   

What is Putnam County Veterans Memorial Park?

300

When CSS is first assigned a referral, they will call and complete this type of assessment.

What is a needs assessment?

300

CTs comply with HIPAA guidelines by doing this important thing at the beginning of each call.

What is confirming the contact's DOB & address?

Also acceptable, not sharing the case information.

300

If there was another record of this contact and both were exposed to the same case, a CT should close one record using this disposition.

What is a Duplicate Entry?

400

More than half our residents in Rockland have this heritage. The annual St. Patrick’s Day parade through Pearl River draws over 100,000 spectators.

What is Irish?

400

Putnam County is made up by this many towns.

What is 9?

  • Brewster
  • Carmel
  • Cold Spring
  • Garrison
  • Lake Peekskill
  • Mahopac
  • Mahopac Falls
  • Patterson
  • Putnam Valley
400

After the CSS specialist has completed a needs assessment, CSS will coordinate with these groups for the necessary support.

All local organizations with limited resources?

400

In addition to active listening, professionalism & deescalation techniques, this skill is equally important when working with contacts who are upset or angry.

What is empathy?

400

A contact never responded to either phone or SMS follow-up during the entire quarantine period after he/she completed the interview, a CT should close this record using this disposition on the quarantine end date.

What is reached but refused follow up.

500

This town was important in securing America’s independence during the Revolutionary War, due to its location on the Hudson River. That history, as well as amazing river views, continues to attract visitors.

What is Stony Point?

500

The number of school districts in Putnam County.

What is six? 

Brewster, Carmel, Garrison, Haldane (in Cold Spring), Mahopac, and Putnam Valley.

500

The best way a CT can help the CSS team.

What is leaving complete & detailed notes?
500

If a contact still needs a call attempt for a new interview and you're going off-shift, this should always be done.

What is temp-assign?

500

If a contact was transferred out of county, CC would close the record automatically using this disposition.

What is Out of Jurisdiction or OOJ?