Rockin' Round Rockland
Putzing in Putnam
Day in the Life of a CSS
CT Essentials
"In Closing" ~ Closing Dispositions
200

This town was important in securing America’s independence during the Revolutionary War, due to its location on the Hudson River. That history, as well as amazing river views, continues to attract visitors.

What is Stony Point?

200

This is the largest school district in Putnam county, just beating out Mahopac, includes schools such as Kent Elementary, Matthew Patterson Elementary  and George Fisher Middle School.  

What is Carmel School District.

200

CSSs are facilitators of resources who work with local community-based organizations, like food pantries and non-profits, to procure resources & social services.  However the CT should be careful about doing this during the initial interview.

What is promise specific services?

200

Contacts should always be temp assigned so they can be called and monitored when you are off. But you should also temp assign contacts if you are going off shift and waiting for this.

What is a vaccine or previous positive verification?

200

If a contact was transferred out of county, CC would close the record automatically using this disposition.

What is Out of Jurisdiction or OOJ?

400

This is one of the largest shopping malls in the United States and the 85-foot indoor ropes course in the center of the mall is the world’s tallest. 

What is the Palisades Center in West Nyack?

400

At this neighborhood farm in Brewster, N.Y. you'll see farm animals, enjoy picnicking, hiking, and fishing.

What is Tilly Foster's Farm?

400

This one question triggers the CSS hub in CommCare.

Do you need any additional help with food or any other medical, mental health, or social services?

400

WiFi is essential to the CT's job because they use online/digital tools including CommCare, Amazon Connect, Outlook and this.

What is Microsoft Teams?

400

A record should be closed with "unable to reach" only after you've tried both of these.  

What is CT Assist and LexisNexis?

600

When it opened in 1924, this bridge was the world’s longest suspension bridge.

What is the Bear Mountain Bridge?

600

This park includes a Museum which has memorabilia dating from pre-American Civil War to a 1967 Cobra 318 helicopter utilized in the Vietnam War.   

What is Putnam County Veterans Memorial Park?

600

Referrals marked urgent will receive priority attention from the CSS group.  Urgent situations include infant formula needs, situations regarding personal safety, mental health emergencies, or domestic violence and this.

What less than 24 hours worth of food or medicine?

600

CTs comply with HIPAA guidelines by doing these important things at the beginning of each call.

What is confirming the contact identity and not sharing the case information?

600

This disposition is used if a traveler is Commcare but has no symptoms. 

What is a Registered in Error?

800

More than half the residents in Rockland are of Irish heritage. The annual St. Patrick’s Day parade through this city draws over 100,000 spectators.

What is Pearl River?

800

Putnam County is made up by this many towns.

What is 6? (Carmel, Kent, Patterson, Phillipstown, Putnam Valley, Southeast)

800

Unfortunately, the CSS team can not provide cleaning supplies or sanitizer, however to make it yourself you can mix 1 gallon of water with 1/3 cup of this. 

What is bleach?

800

The Mid-Hudson region alone has this many contact tracers (give or take). 

What is 1500?

800

When a contact completes the interview but then doesn't responded to follow-up during the entire quarantine period, this disposition is used.

What is reached but refused follow up?

1000

Legend has it that this General George lost his watch on Torne Mountain, and that you can hear it ticking in a rock crevice near the summit.

Who is George Washington?

1000

Franklin Roosevelt was instrumental in making this parkway a reality. It is now listed on the National Register of Historic Places.

What is the Taconic State Parkway?

1000

While the CSS team does not help with this, contacts can call this number to help resolve their situation - (833) NYS-4-VAX.

What is vaccine appointments/questions?

1000

This is DRTM Adam Weiner's biggest pet-peeve.

What is not checking an address is in the correct county?

1000

If the interview disposition is “Person is deceased”, “Incarcerated”, “Already investigated”, or “Facility notification”, then a CT should close this record using this disposition.

What is Follow Up Completed?