Product Track Requirements
What is the batch/lot code?
They are a series of numbers and/or letters that provide valuable information such as where the product was manufactured and the date on which the product was made
Doesn't like how the shirt fits.
Product - Complaint
Lorraine orders AVR2403103454737 this item (Limited-Edition Anew Clinical Lift & Firm Eye System) was leaking in her order the cap was broken, the box delivery its in a good condition. She left the comments under "Product - Leaking".
Missing batch/lot code
For this order AVR2404183950092, the entire bundle (Free Gift with $100 Purchase) is missing. What is the line number that you need to use?
754985
Use the WHOLE bundle.
AVR2404173939817 The item is damaged in the order, the box is not damaged, item # 603028 Moisture Therapy Bonus-Size Daily Skin Defense Body Lotion Qty 1 the items were under heavy item and only these items were damaged. What is wrong here?
Needs more details, how was the item damaged?
What is the line number that we need to use?
The line number from the invoice must be placed in the line number field.
The expiration date of the cream had already passed.
Product - Quality
In Gloria order: AVR2312192449164, one of the Avon Foot Works Deodorizing Spray was not working well, Gloria said that the spray was not working well. Delivery box in good conditions. Comment under: "Product - Quality".
Missing batch/lot code
In Lisa' order AVR2403073425235 she received item fmg Glimmer Cream Eyeliner Saturn Grey damaged, she thinks may the box was slammed and that damaged them. There were no damage to the delivery box Qty 4 replaced. What is missing in the comment?
We need more details.
How was the item damaged?
In the rep order AVR2403173559659 was missing Exclusive Skin So Soft Supreme Nourishment Coconut. The delivery box was in good condition, it was not opened before the delivery.
Anything, good comment.
What is the line number that we need to use? (For free items)
The line number from the invoice must be placed in the line number field.
Ordered the pink lipstick and was charged for pink but received a red lipstick in error.
Product - Missing
AVR2403243625040 She said the lipstick was at the bottom of the box and the Travel Spray were on the top of the lipstick, she thinks that caused the damage during delivery. Delivery box in good condition. Comment under: "Product - Damaged"
How was the item damaged?
Emmail comments: Donna had a reation to this product fmg Glimmer Wash-Off Waterproof Mascara (210-937). She said: 'It felt like a boulder. My eye doctor said '(I) did have a boulder in (my) eye.' It scratched my retina getting rid of it.' She does not provide lot code; however, more details were requested. The survey was requested to be sent via email. What is missing on this comment?
Incomplete Comments
the email address that the survey will be sent to
In Patricia's order, the Skin So Soft Original Shower Gel the product was leaking.
The comment is under: "Product - Leaking". What is wrong with this comment?
Needs details, where was the item leaking, what was the batch/lot code, was the item under heavy items?
For this bundle: Exclusive Rare Pearls Bundle (413071), the representative reported missing the Body Lotion. What is the line number we need to use for contact tracking?
082915
Line number just for the Body Lotion.
In rep's order AVR2403123493299, the fmg Glimmer Waterproof Eyeliner BLACKEST NIGHT did not have the protectic plastic like the others.
Product - Quality
In Susan's order AVR2403153547984, the shampoo leaked.The product leaked due to the item being under heavy product. The representative was not able to provide the lot code. Delivery box was in good condition.
Incomplete Comments - Where is the item leaking ?
The representative has issues with an item, this item (Limited-Edition Anew Clinical Lift & Firm Eye System) was leaking in her order the cap was broken, the box delivery its in a good condition
Incomplete Comments
We need more details. Missing batch/lot code and order number.
In Molly's order AVR2402173194195 Platinum Day Cream Broad Spectrum SPF 25 and 2 of them were damage. The boxes were opened and were taped up. Rep requested the replacement on the damage product.What is wrong with this comment?
Needs more details, how was the product damaged
You are leaving comments regarding the 'Cleansing & Sculpting Set' for order AVR2404254061700. Which campaign do you need to use?
Campaign 8.
The campaign number from the invoice must be placed in the campaign number field.
The representative ordered the 038-367 Exclusive CHI Essentials 2-Piece Bundle. She stated that the shampoo had no seal, that is why the item leaked on her order.
Product - Leaking
Sharon called us because one of her customers had a reaction, for this product Anew vitamin C Nourishing Body Butter. She cannot see the batch/lot code, because the item is with her customer. Expiration date: she did not have this information as well because the item was at her customer house.
She left the comments under: "Adverse Events Survey"
The representative is missing the Insulated Bag for this bundle (923137).
What is the line number you need to use? Please provide an example of the comment
000000
In the rep order, AVR...., is missing the Bug Guard Plus Insulated Tote
stephanie had a reaction to this product, she got some red spot in her face unable to find the lote code, Complete survey over the phone
Anything.