Discounts
Discount code for 30% for general PS's (not live banner)
What is ECSPECIAL30
IMPACT Stands for
What is Investigate/Introduction, Meet, Probe, recap, Apply, Convince, Tie it Up
Student shares they cannot get ahold of their instructor.
What is TL or MGR.
Where an EC can find the gov't/military process.
What is the ERD.
The method we use to calculate the amount an EC should strive for in their forecast.
What is backwards math.
What is 25%
A student reaches out outside the 30 day window for a full refund (they haven't attempted any courses) what is the process
This is who a change of certificate (no classes taken, even switch, copy in TL/Manager) email is sent to.
What is HD.
US Government PS's Recieve this discount with self-pay.
What is 25%
The main email you should send corporate opportunities to.
PDR-ECRN-corporateprograms@groups.cornell.edu
This is the highest discount EC's are free to use outside of EOM promo at their own discretion (not related to Non-profit/gov't/veteran/ed assist)
What is 20%.
A PAYGO Student reaches out outside the 30 day window to be refunded for their upcoming course on April 20th, what is the process?
What is speak with the student to better understand their reasoning, email sheneica the details to better understand the situation & make an informed decision, and then if approved email accounting and cc sheneica
Who we send PAYG requests
What is Accounting
What is the process for working with State or local gov't employees?
What is EC works with students (state/local do not get transferred to the military/gov't team)
Marketing is moving S Lists to be
The discount we provide to Military Spouses of Active Duty and Veterans not using the GI BIll.
What is 30%
What is speak with the student to better understand their situation, probe to see if we can save enrollment (drop courses and have them begin later taking into account 2 year policy). If they decide on the refund, explain to them that we can offer a partial refund of $1800. Email sheneica the details for approval to be sent to helpdesk.
LOC Approval is handled by
What is Accounting.
A Veteran PS wants to take a non-VA-approved program and use military funding. The options the EC can provide to the PS.
What is provide 40% Veteran discount for self pay.
What overall conv/win rate should you strive for
What is 7.5/3.0
D&I Alumni pay this amount to take the DEI program.
What is Reduces cost of new Diversity, Equity and Inclusion program to $1890. ONLY VALID on that one program, because of crossover with D&I certificate.
Your student was enrolled in Python 360 last year. They recently received an email about the program being taken out of our catalogue as we are updating/no longer offering CEEM551: Communicating with Data and CEEM552: Plotting Visualizations with Python. What is the student's options for completing.
What is moving their courses to one of the following programs:
The switch request was approved and the student needs to pay a "balance," to make the switch. This is who they need to call to process payment.
What is HD.
Red flags to look for that could mean a PS is using Gov't/Military funding for their program.
What is: .mil/gov emails, GI Bill funding under payment. Mention of Active Duty or Veteran status.
The year eCornell was established.
What is 2000