Case Types and Registration
How many case types are there within Synergi Life Third Party Management and can you name them?
There are five.
Initiation of New Supplier Registration
Complete Supplier Registration
Contracts
Frame Agreements
Contingent Worker
Who has default access to a Contingent Worker case in Synergi Life?
All Line Managers.
What is the integration timing from Synergi Life to Partner for updated entries?
Hourly updates.
What is the simplest way to terminate a Contingent Worker earlier than planned?
Change the 'Contract end date' in Synergi Life and submit.
Who can access Supplier cases in Synergi Life?
All DNV employees within their unit and sub-units.
What are the two main purposes of the 'Contingent Worker' case?
1. Send data to Partner
2. Enable IT access
What training must be completed before access to Contingent Worker cases is provided?
'How to register and manage Contingent Workers in Synergi Life' training found in myLearning.
What status must be changed for Contingent Worker information to be sent to Partner?
'Approved' status.
What happens if you do not update the 'Contract end date' in Synergi Life?
The Contingent Worker will be terminated automatically.
Where can you check if a supplier is already in the DNV supplier database?
Open the case type 'Initiation of New Supplier Registration. Enter name of supplier. You will see if the Supplier is in Synergi or only in Oracle.
Which case is used for registering non-people contracts like software or licenses?
'Contracts' case.
Why is an additional evaluation process for Self-Employed Contingent Workers being implemented?
To ensure proper classification and compliance with labor and tax regulations.
What is the default rule for 'Due date' in Synergi Life?
'Contract end date - 30 days = due date'.
What must happen before a Contingent Worker becomes a permanent employee?
They must be terminated in Synergi Life and not manually terminated in Partner
What case type should be used to register an existing supplier already in Oracle Finance?
'Complete Supplier Registration' case.
What is the purpose of the 'Initiation of New Supplier Registration' case?
To initiate new supplier registration.
What countries are included in the enhanced evaluation process starting September 30, 2024? Name at least 5.
Sept 2024 (UK, Norway France), Jan 2025 (USA, Brazil, Mexico, Germany), March 2025 (Italy), May 2025 (Spain, Denmark, Netherlands, Korea), June 2025 (Japan, Malaysia, India).
What steps must a manager take if a Contingent Worker loses VerIT access?
Ensure training is completed and resend training links via Synergi Life and then update VerIT account type when the training is completed.
What must be done during offboarding of a Contingent Worker?
Ensure documentation transfer, return equipment, and revoke access.
If a supplier claims they didn’t receive an email, what is the first step to verify?
Check the system log to see if the email was sent.
What two cases are needed to register a self-employed subcontractor?
'Supplier' and 'Contingent Worker' cases.
What does a 'Green' or 'Yellow' risk color indicate in the assessment process?
No further action is required.
How can you extend the contract of a Contingent Worker in Synergi Life?
Update the 'Contract start date' and 'Contract end date' in the relevant case.
What is the purpose of linking a Frame Agreement in Synergi Life?
To connect scope of work or call-offs for a Contingent Worker.
What happens if a supplier is registered in Synergi Life but not in Oracle Finance?
A support case must be created with Synergi Life support to remove the old entry and restart the process.
What is the 'Frame Agreements' case used for?
To register a frame agreement!
What is the main rule if a Contingent Worker is assessed with a 'Red' or 'Amber' risk color?
The engagement shall not proceed without mitigation and approval.
What should be done if a Contingent Worker will start on a different date than initially planned?
Keep records in 'Registered' status if the start date is unclear. Changing to 'Approved' requires creating a support case with the Synergi Life team to adjust the 'Hire date,' as it cannot be changed in 'Approved' status.
Do Contingent Workers have access to MyLearning?
No, training is initiated via Synergi Life.
What type of suppliers do not receive the Supplier Code of Conduct?
One-time suppliers, governmental or educational institutions, and debt collectors.
What is the difference between Registered Status and Approved Status?
When a case type is moved to Approved Status this initiates various integrations with other systems such as IT to set-up access or Oracle Finance to enable suppliers to be paid.
If a Contingent Worker Risk Assessment result is Red or Amber who is responsible for setting mitigation actions?
The Line Manager is responsible for setting and implementing mitigation actions.
The business area Contingent Worker Compliance Manager or the CEO are responsible for reviewing and either accepting or rejecting.
What needs to be done in Synergi Life before a Contingent Worker can be hired as an employee?
The Contract end-date or termination date should be set at least 1 day before the hire date as an employee.
What training is mandatory for Contingent Workers?
Compliance and security awareness Training linked to the specific VerIT account type and any additional training identified by each Business Area.
If a supplier changes their name, how is this updated in the system?
Submit a request via the dedicated form in MyGSS.