Lean
This is the primary objective of Lean
What is eliminate waste?
This is the primary objective of Six Sigma
What is reduce process variation or improve consistency?
This process mapping symbol represents decision points
What is a diamond gateway?
____ % of the problems come from ____ % of the causes
What are 80% and 20%?
This is the activity of comparing our performance to industry leaders when looking for improvement ideas
What is Benchmarking?
This type of activity is one that the customer is willing to pay for, transforms the product or service in some way, and is done right the first time
What is a Value Added activity?
Process performance or output is a function of the _________ .
What are process inputs?
The "C" in SIPOC stands for this
What is Customer?
The brainstorming tool that uses categories and "bones" to help a team organize ideas
What is a Fishbone Diagram?
This type of production or delivery system relies on signals from the customer before beginning work
What is a Pull system?
Activities that consume resources but create no value are called this
What is Waste (or Non-Value Added)?
Process variation that results from everyday fluctuations of the input variables
What is common cause or natural variation?
Use this component of a process map, used to illustrate hand-offs to different functions or departments
What is a Swimlane?
Kids like to use this tool that is an iterative technique that helps explore cause/effect relationships
What is 5-Whys?
This is what the first "S" in 5S stands for
What is "Sort"
This type of waste is related to backlog or work-in-progress (WIP) sitting idle or taking too long to flow through the business
What is Inventory?
This is the name of the special type of bar chart that we can use to visualize the distribution and the spread of process performance data
What is a Histogram?
This is an important step to complete after your team creates a current state process flow map
What is validate against the real world?
This visual chart helps separate the "vital few" from the "important many"
What is a Pareto chart?
This Japanese word for "sign" or "signal" uses a visual board to help manage workload and communicate status of work in progress
What is "Kanban"?
The Japanese term for "good change", this can represent continual improvement by all employees or can be linked to a focused improvement event
What is Kaizen?
Process capability is a comparison of actual performance against this
What is the "Voice of the Customer" or customer requirements?
This process mapping symbol represents a parallel gateway?
What is a gateway with a '+' symbol
Named for the size of paper it is usually printed on, this tool summarizes 8 steps of the problem-solving story on a single page
What is an A3?
These three words describe the three different levels of mistake proofing
What are Prevention, Detection and Inspection?