Aim Statement Checker
Reduce hospital readmissions
FALSE:
Does not provide by how much, by why, or how hospital readmissions can be reduced
Your manager comes to you with a concern about the disarray in the stock room. What tool would best suit this request?
What is 5S
This is a measurable value that helps organizations track and evaluate their performance in specific areas
What is KPI (Key Performance Indicator)
The unnecessary movement of materials, patients, or products in a process
What is Transportation
The printer ran out of ink so we replace the ink cartilage.
No. This restores the printer back to it's baseline function.
Reduce the average waiting time for all patients to under 20 minutes by next August
TRUE
Your team has come to you with a problem but they aren’t sure what is causing it. What tool would best suit this scenario?
What is Fishbone
This cycle is used to carry out small iterative changes for improvement.
What is PDSA cycle?
Excess build of products or materials not being processed
What is Inventory?
Patients and Families were continuously calling back asking questions regarding discharge. Created a discharge package with frequently asked questions
Yes!
Provide faster service in the emergency department for our patients
FALSE:
The aim does not define what "faster service" means, how much faster it should be, or within what period the improvement is intended to take place.
What problem-solving technique involves asking a series of 'Why?' questions to identify the root cause of an issue?"
What is 5 Why
It is held on the 3rd Wednesday of every month to showcase outcomes and share learnings from improvements implemented at STEGH
What is Kaizen Report Out
Completing more work than is required by the customer/patient
What is Excess Processing?
Patients complained they didn’t receive proper instructions for the procedure. Created a standard procedure document
Yes!
Reduce the number of medication errors
FALSE:
There is no specific goal for the reduction (e.g., percentage or number), no timeframe, and no details about how this will be measured or accomplished
What visual tool in healthcare quality improvement helps to map out the primary and secondary drivers that contribute to achieving a specific goal
What is Driver Diagram
When all stakeholders gather to create a visual representation of steps in a task or activity to help identify bottlenecks, barriers, and opportunities for improvement.
What is Process or Value Stream Map
It is the acronym used to remember the 8 Wastes
What is DOWNTIME?
The sign fell off the door, resulting in families not knowing to ring the bell first. We put sign back on the door so patients are aware.
False. This does not result in a change to improve baseline