Loan Origins
Which of the following is the correct abbreviation for the Above Lending sales team?
IPL, AGL, or UPL?
AGL
It is necessary to check this box when confirming which bank account the customer would like to use when making a payment.
Primary Payment Profile box
What does UPL stand for?
Unsecured Personal Loan
All complaints submitted on behalf of the customer, need to be submitted through _____?
Zendesk
Greta Gerwig's Barbie and Christopher Nolan's Oppenheimer both opened in theaters on July 21, 2023. What was the name of the meme that emerged in the weeks leading up to their release?
Barbenheimer
Is there currently any penalty if the borrower is able to pay off their loan early?
No
This refers to the date when the customer will receive credit for the payment within LoanPro.
Apply Date
What company will assist the customer in starting an UPL application?
Accredited Debt Relief (ADR)
When submitting a complaint request, who should we input as the ‘Requester” in Zendesk?
The customer's email
What singer holds the record for most Grammy nominations?
Beyonce with 88 nominations
What item does an Above sales agent need in order to initiate an application for a Beyond Finance customer?
An offer code
If a customer calls in on a Monday at 3:01 PM CST requesting to have their payment applied on that day, we would need to set the "Apply Date" to which date of that same week?
Wednesday
A UPL will have how many loan offer options available?
1
After you have sent the “Public reply” to the customer, you will then need to leave _____ for the compliance team that includes relevant details.
Internal note
What animal did Britney Spears famously carry on her shoulders during a performance?
A snake
What are two ways an applicant will receive their offer code from Beyond?
Verbally & by email
For payments scheduled on a Friday after 3:00 PM CST, the "Apply Date" should be set to ______ of the following week, and LoanPro will automatically set the "Process Date" to the Monday of that week.
Tuesday
When troubleshooting in the event the applicant does not receive their Welcome Email, we should confirm that they are using ________ as their browser.
Google Chrome
Once you have selected “Public reply”, made sure to select the “Complaints Acknowledgment Text” Macro, made sure to read through the Macro to update the customers name and the date the complaint was received, which “Submit as” option will we select?
Select as New
Who is the most followed person on Instagram?
Cristiano Ronaldo, who has 600 million followers.
What are the main qualifications for a customer to become eligible to apply for a graduation loan with Above Lending?
Name all.
The applicant’s tenure at Beyond Finance
&
The number of successful payments the applicant has made to Beyond Finance
It is crucial that we are double checking ourselves but selecting ______ at the AutoPay screen under Servicing.
"All", "Pending/Failed", or "Completed"
"All"
Once the borrower has finished inputting their bank details and has submitted their completed application, they should __________________ in order to progress in the onboarding process.
Upload their required documents for further review
In Zendesk, which Macro will you use when you are forming our “Public reply” to the customer?
Complaints Acknowledgement Text
What animal is Indiana Jones afraid of in the movies?
Snakes