SAP/WebIC
In SAP/WEBIC, a customer is called a?
BP - Business Partner
Fiori
Which work center in WebIC is used to complete a Move Out request?
Contract Management
Which program allows customers to be enrolled in automatic bank draft payments, on their bill due date?
Auto Pay (Direct Debit)
Customer sent an online new service request, but you completed the new service request with the customer on the phone. What is the name of the Outlook form you will need to send to notify the email team?
Net Agent Request
In SAP, an address is known as a?
Premise
What is the maximum number of days, that a Move In can be scheduled out for?
45 days
When completing a Move Out, in the End Contracts (first section), Team Members must select the date of the move out and what other option?
Move Out Reason
For the Zap Cap (surge protection) program, how much is the installation fee and monthly charge?
$7.95 + Tax - Monthly Charge
If the electric deposit is under the threshold, what information will you need from the BP to calculate the deposit.
Square Footage
If this alert is present, it must be verified and no longer authentication is needed?
Password Required
The minimum security deposit charge amount for residential gas and electric are?
$30 for Gas
$100 for Electric
When completing a Transfer service request, if the BP has a deposit on file and a creditworthiness of how much or less, can the deposit be waived for the new account?
100 or less Creditworthiness
What are the percentages that the Sun Select program can offset fuel costs by?
25, 50, or 100%
What is the only commercial ELECTRIC rate category where you can complete a move in?
TE-C-CSTUG
When submitting a BPEM, what other item must be added to the account, to ensure no interruption of service, while under review?
Dunning Lock - Bill Investigation (for 30 days)
When will a Team Member contact the PGS Dispatcher?
For a same-day move in request
When a move out is requested for the following alerts (Energy Conservation Equipment Present, Prime Time Plus, or Microgrid), Team Members should transfer the call to which department to complete the move out?
EMS - Energy Management Services
Which program provides an automated means of placing the Electric service into a landlord/owner’s name in between tenants when a Move-Out is completed? And which department handles program enrollment?
Owner Allocation Program
Transfer enrollments to B&I - Business and Industry
Are we able to schedule a move out for same day?
NO
If a BP does not want to verify the SSN or Passport on file, what other items can they verify?
2 of the following 4:
-Account Number
-Phone Number
-Mailing Address, if different than Premise Address
-Last Two Payments (Rounded Up)
What are the unauthorized (suspense) usage thresholds for Electric and Gas services?
If disputing usage over:
3000 kWh (Electric) or 50 Therms (Gas)
Then send a FICA Referral
Which Outlook form is to be used when completing a Cut and Cap request.
PGS Distribution Request form
Which section of the Identification work center should Team Members click on to view/add/update an account to Share?
Business Agreement Number (in Business Master Date Tree)
This program customers can enroll in to help reduce emissions in our community and raise awareness of solar by purchasing solar blocks at $5 each per month. What is the program called?
Sun To Go