Meeting Survey: Responses
Which dealer locations are currently piloting service contracts
Favorite Response: "I do not know"
What is the difference between a "Blue" and a "Premium" contract
Blue = Volvo
Premium = Mack
How far in advance should a FM attempt to schedule a PM with a customer?
2-3 weeks +, when "Do Soon" icon / alert appears in TripVision. This relates to Standard 2.2
How often should you review your SOP?
Annual Review is required. This relates to Standard 6.2
Uptime Bays are perfect for contract work. True or False
False, Uptime Bays should stay available for unplanned repairs
What is a "Gold Contract"
Favorite Response: "It's shiny & rare"
What does "FM" stand for?
Fleet Manager. This relates to Standard 4.1
How do you ensure parts are available day of service event?
Parts will be ordered in advance and stocked on parts hold shelf. Parts will be staged and ready day of appointment and verified by FM 24-48hrs prior to appointment. This relates to Standard 2.4
In an attempt to integrate FM practices into the Service Department, our own Perry Morris has coined a phrase for this coming together of groups.
The phrase was first used in Seinfeld Episode 10 Season 9
The "Airing of Grievances".... is the opportunity for cross functional collaboration / clarification on integrating FM and FM process into Service & Parts Departments. This activity focuses on cross department collaboration. This is opportunity to work out differences and make a stronger SOP with group contributions and acceptance. This relates to Standard 6.1 and 6.2
When a Service Advisor is checking in a truck for a repair, and finds it is under contract....What should the next step be?
Service Advisor should contact FM to see if there are any PMs Due. This relates to Standard 8.3
What is the difference between a service contract and a Full Lease
Favorite Response: "A lease includes a (leased) truck"
Who communicates with dealership during the service event?
Fleet Manager. This relates to Standard 4.3
What is primary 3rd party software that a FM works in.
TripVision
What happens if the dealer's primary FM is off on a month-long vacation?
A. Dealership takes a month off from contract program
B. Dealership has a trained FM backup
C. Add Fleet Owner in TripVision as Account Admin and they can figure it out
D. Ensure busiest Service Advisor covers...they can handle anything
B. Dealership has a trained FM backup. This relates to Standard 6.3
True or False:
For oil samples it does not matter how the oil is collected, just scooping it from drain pan is fine for speed.
False, it is very important to collect the sample in a proper way to ensure there is no contamination. This is related to Standard 8.2
How do service contracts impact shop loading
Favorite Response: "We don't do shop loading"
For any commercial questions, what position is the dealer to be referred to?
RCSM
Kathy VonFeldt
Kerri Blizniak
What should the Foreman / Dispatcher do each day before ending their shift?
Review the upcoming day's PM schedule and assign techs. This relates to Standard 2.4
SOP Annual Review = change date at the top and finished
True or False?
False, this document needs to evolve as the dealership process and program evolves. This relates to Standard 6.2
How often should a dealer perform a Check 22 during a Scheduled PM event?
0....dealer should perform Multi Point Inspection. This relates to Standard 8.2
How do service contracts impact pre-planning and inventory management
Favorite Response: "We don't do preplanning"
At launch date will:
A. Contract Service be available to all Dealers
B. Pilot Relaunch with full release at later date
B. Pilot Relaunch with full release at later date.
The 74-point inspection on the scheduled PM truck finds 4 more items that have been approved by the customer. What department code does this become?
You do not change it; it remains the same Managed Contract / Managed Mobile. This relates to Standard 3.1
When writing your SOP, which Dept. Codes are used to define managed contracts
Managed Contract & Managed Mobile. This relates to Standard 8.3
What test is required for all Oil Drain service events?
Oil Sample. This relates to Standard 8.2