The Brain
The part of the brain associated with our mental and emotional fear state
What is the amygdala
When you have pre-conceived ideas about someone, you have often climbed this
What is the Ladder of Conclusions
When driving around you may be subject to carjacking, but when the brain is triggered by threat signals and shuts the door to the higher brain center you are subject to this
What is amygdala hijacking
This is the foundation for open, candid conversations
what is trust
genes that are encoded to be impacted by the environment
what are transcription genes
The prefrontal cortex, where our more advanced capacities, such as trust reside, is also referred to as this brain
What is the executive brain
We assess this when trust and distrust overlap
What is uncertainty
It is easy to get caught in this syndrome when you don't listen to others and you think you are right and others are wrong
What is tell-sell-yell syndrome
Part of STAR Skills, the process of getting on the same wavelength with the person we are talking to
What is Building Rapport
The name for Level III conversations
what is transformational
Trust produces higher levels of this "happy" hormone
What is dopamine
In the TRUST model, the first step is transparency where one can quell the amygdala by talking about these two feelings
What are threats and fears
The person who said "You must trust and believe in people or life becomes impossible."
Who is Anton Chekhov
When caught in fear, one may go into their own head and start producing these
What are movies
The term that means analyzing conversations after the fact to gain new insights about them
What is deconstructing conversations
Some scientists refer to this as the "cuddle hormone"
what is oxytocin
In the TRUST model "R" is for "relationship" which is the language of this brain
What is the heart brain
It's ingredients are feel-good natural chemicals like oxytocin, dopamine and serotonin
What is Conversational Cocktail
Part of STAR Skills, paying full attention to the person speaking while consciously putting aside the tendency to judge
What is "listening without judgement"
Understanding is the language of this brain
what is the Limbic Brain
A network of neurons, called VENS, enable us to keep track of these cues
What are social cues
Distrust produces higher levels of this in our body which causes us to think negative thoughts and want to fight
what is norepinephrine
INC. magazine identified this as one of the top business trends in 2016
what is Conversational Intelligence
A visual representation of what happens in the brain during conversations
What is the Conversational Dashboard
A hyperawareness of the link between your intentions and their impact during conversations
what is you Third Eye