QL
The original name of Quicken Loans.
What is Rock Financial?
Barry, Rufus, Mocha, Ash and Betty are the names of these types of honorary team members.
What are dogs?
Liv's original name.
What is Rockelle?
The movie that was the inspiration for EVAs name.
What is Wall-E?
People do not care how much you know until they know how much you care. Could it be any clearer? A great company is built one relationship at a time. AMAZE every client every chance you get. We are on a relentless pursuit to create experiences that WOW. Love your team members. Love your clients.
What is "Every client. Every time. No exceptions. No excuses"?
In August 2002, Dan Gilbert led a small group of private investors in purchasing the Quicken Loans Inc. subsidiary back from this company.
Who is Intuit?
This baseball fan came to QL after a stint with Major League Baseball.
Who is Tess Kolp?
In August of 2019, Liv expanded to this web site to assist clients who currently hold their Mortgage with us.
What is Rocket Mortgage Servicing?
The number of lenders EVA currently has onboarded in the payoff space.
What is 18 lenders?
You will always invest your time somewhere doing something. As long as you are alive, it’s not a choice whether you invest your time or not; the only choice is what you will do with it.
What is "Every Second Counts"?
Quicken Loans' Chief Revenue Officer.
Tim Birkmeier
This Data Scientist began their QL journey as an Intern.
Who is Zach Bloss?
The Liv team was initially formed to deliver what product (Hint: It's not Liv).
What is the Rocket Mortgage Alexa Skill
The name of the new Conversational AI Platform EVA is testing.
What is RASA?
As renowned baseball player Yogi Berra once said, “You can see a lot just by looking.” Keep your head up.
What is "Always raising our level of awareness"?
Quicken Loans' Chief Diversity Officer.
Who is Trina Scott?
This intern is set to wrap up her Masters from University of Michigan - Ann Arbor next month.
Who is Elenore Duan?
Liv relies on IBM Watson to interpret user utterances/examples into this.
What are "intents"?
The service who's main role is to conduct how all of the EVA services work together.
What is EVA orchestration?
Not all value can be measured on a spreadsheet. Spend your energy on creating and growing your business. Prioritize creating value. The possibilities are limitless. The choice is yours.
What is "A penny saved is a penny"?
J.D. Power named Quicken Loans the Highest in Customer Satisfaction for Primary Mortgage Origination this many consecutive years.
What is "11"?
Lexicon is currently working to help identify Presentations and this within banking chat conversations.
What are Objections?
Liv SMS is designed to help our bankers follow up with this type of client.
Who are Approved Purchase Clients?
The number of services EVA uses to run.
What is 7?
Our newest ISMs.
What is "The packaging is just as important as the contents"?