This report tells us weekly, daily and by hour detail that is used to analyze traffic, conversion %, hours scheduled, STAR and party sales
What is Traffic Store Detail Report
100
Identifying these is the 1st step in resolving your conversion opportunities.
What are Red Flags
100
Using this equation will help you determine the number of labor hours that need to be scheduled on a Saturday
What is Star Coverage Equation. Bonus-what metrics do you use in the equation and in what order
100
Creating one of these will help you identify behaviors that need to change to increase conversion
What is SMART action plan
100
When the pitching coach goes to the mound throughout the game to talk with the pitcher this is known as what?
What is coaching in the moment
200
This report tells us sales performance by week for a rolling 6 weeks, by month, quarter and year as well as includes key metrics such as sales vs plan, sales vs LY, DPT, UPT and number of transactions
What is the Operational Scorecard
200
If you identified conversion for the day is trending below benchmark and STAR is lower than 14 OR higher than 16 then you would evaluate this section of the pyramid
What is Scheduling
200
When analyzing causes this is the 1st step in the pyramid you should objectively assess.
What is Talent
200
This is used to describe the depth in the causal chain where an intervention could reasonably be implemented to improve performance or prevent an undesirable outcome.
What is Root Cause
200
This tool can be used to document your 1 on 1 conversation when developing your team
What is BB or FL evaluations
300
This report tells us who is scheduled during any given time, if extended shifts are being leveraged, when breaks are scheduled, and coverage scheduled during parties
What is the schedule
300
If you identified that conversion is on target and STAR is between 14 and 16, but sales are below plan/expectation you would then evaluate this section
What is Talent
300
Daily Double!
What metrics are used in figuring out the What if equation? Must be in order
300
Effective action plans specify a target date for completion. knowing when to deliver is a key for a collaborative team
What is Time Bound
300
The key to changing any bad behavior is to identify this 1st
What is the root cause
400
This report tells us the number of labor hours earned based on sales, actual labor hours used, and the variance between the 2 for any given week, month, or quarter.
What is the actual vs. earned report
400
You identify that conversion is below benchmark and STAR is 14 and 16. you would then evaluate this section of the conversion pyramid
What is Floor Leadership
400
These are the 4 components of conversion. (name them in order)
What is Talent, Scheduling, Floor Leadership, Guest Engagment
400
Action plans should quantify the desired results so there is no doubt whether there it has been achieved
What is Measurable
500
This report tells us sales performance for the day, week, and wtd and includes ket metrics such as sales vs plan and LY, as well as DPT, UPT, and conversion vs LY
What is the store metrics report
500
You identify that conversion is below benchmark and STAR is between 14 and 16 so you would then evaluate this section of the pyramid
What is Guest Engagement
500
You'll know your effective in this step of the pyramid when you zone associates properly based off their strengths, prepare each bear with a thorough pre-shift, role play, and creat great energy and excitement in your store
What is Floor Leadership
500
The acronym S.M.A.R.T. is broken down into these 5 things
What is Specific, Measurable, Attainable, Relevant, Time-Bound
500
Associates are not scheduled in stations that meet their specific skill set
What is changing your behaviors to review schedule