Show:
Phone Etiquette
Transferring Calls
Voicemail
Potpourri
100

True or False: It is appropriate to use the word "yeah" while talking on the phone?

FALSE- Please say "yes" instead.

100

How do we transfer a call to a coworker?

TRANSFER+ EXTENSION + TRANSFER

100
What is my voicemail pin?

700 or your extension

100

My phone is blinking red, but I don't have a voicemail...WHAT DOES IT MEAN???

You have a missed call.
200

Should you ask a customer if it is ok to place them on hold before you do so?

YES!

200
True or False: You cannot transfer a call to a cell phone.
FALSE
200

True or False: You can forward a voicemail to another employee's phone?

TRUE

200

How do you use the page system?

** + EXTENSION

300

True or False: the phrase "how can I help you?" is not to be used on the phone?

TRUE!

300

How do you transfer a call to a cell phone?

TRANSFER + CELL PHONE NUMBER + TRANSFER
300

When you forward a voicemail to another employee, do you still have to delete the voicemail from your phone?

YES!

300

Where can I find the conference line direct phone numbers?

THE PHONE MANUAL

400

How do we properly answer the phone at Radco?

"Good morning/afternoon. Radco Industries, this is (name)"

400

How do you transfer a call to voicemail?

TRANSFER + *125 + EXTENSION+ TRANSFER

400

Explain one way to access your voicemail remotely.

DIAL IN OPTIONS, etc....

400

I don't know something about the phones, what should I do?

Refer to the phone manual! If it is not in there, ask Antoinette or Alyssa for help!