Ovens
Juicers/blenders
Microwaves
Food Processors
sous vide
toasters
Bread maker
100
4 inches on each side, top, and back of the oven
The amount of space required from other appliances, walls, etc.
100
A clogged or dirty filter basket
What could cause a juicer to start producing less juice and pulp that is more we than usual?
100
the Combi Wave™ 3 in 1 (BMO870), the Compact Wave™ Soft Close (BMO650), the Smooth Wave™ (BMO850)
Which microwaves do we currently sell?
100
Facing forwards, towards the buttons
Which way does the bowl handle and lid need to be locked in for the food processor to start?
100
ChefSteps Joule sous vide (CS10001, CS20001), Joule Turbo BSV600
Which sous vide models are fully app controlled?
100
Allows you to lift the toast up to check the browning without stopping the cooking process
Lift and look
100
Only Jam
What is the grey fixed paddle used for?
200
This is totally normal and is caused by the moisture from the foods that are cooking.
Steam, condensation, and sometimes smoke
200
Light!
What should you be able to see through the filter basket mesh when it is held up?
200
Soft close doors
What is one feature that all of our microwaves have?
200
The Paradice mini bowl has a gasket at the top to reduce foods spilling over into the large bowl.
What is one difference between the mini bowls of the Paradice (BFP838) and the Sous Chef 16 peel and dice (BFP820)
200
HydroPro (CSV700), HydroPro Plus (CSV750)
Which sous vide models have a commercial warranty?
200
Adds extra time to defrost and toast
What do the Frozen/Defrost button do?
200
First, water and liquids. Next, fats (oil, butter), Dry ingredients e.g. salt, sugar, flour, Yeast / Baking Powder or Baking Soda
What is the correct way to layer ingredients in the baking pan? 1st is 1st in the pan, 4th is last.
300
Use the baking pan and broil rack instead of the air fry basket, reduce the amount of marinade
Advice could you offer if grease is leaking during air frying.
300
The unit is not assembled properly, locking arm is not in place, The motor may have overloaded
What are the possible reasons a juicer might not work when turned on? (more than one answer)
300
Inverter
Which type of Microwave technology do BMO870 and BMO850 have?
300
Can parts from the newer food processors (BFP810, BFP838, BFP610, BFP638) be used on the older food processors (BFP800, BFP820, BFP680, BFP660)?
No, they are not interchangeable
300
Base, impeller, silicone bushing, clip
What parts of the Hydro Pro and HydroPro Plus are replaceable?
300
The inside elements
Which elements light up when the bagel button is selected?
300
80°F (27°C)
What temperature should water or other liquids be when the customer starts layering the ingredients? (Unless otherwise specified by the recipe)
400
Bake
The best function to choose for a frozen chicken pot pie and also brownies
400
Slower juicing speed, push the pusher down more softly, and make sure the filter basket is clean.
If Juice is spraying out from the spout, what could they try?
400
Detects the steam released and automatically sets the ideal time for precise and delicious results.
Sensor IQ
400
We released a new design, but the other models still have parts available and will be supported.
Do we have spare parts and support for the discontinued food processors?
400
Remove the foot and impeller, clearing out any foreign objects from the heating tube, impeller and foot. Inspect the foot for any damage. Inspect the impeller for damage or breakage.
What would you check on the HydroPro if there is a whirring or strange noise coming from the unit?
400
A thin smoke and odor may be emitted
What happens on the first use but dissipated after?
400
The Fruit and nut dispenser has to have at least a ¼ cup to trigger it to drop. Ensure that they have added at least this much toppings to the dispenser. If they have, and it is still not opening up during bread making, you can replace the top of the bread maker.
If the fruit and nut dispenser is not dispensing the fruit and nuts, what would you do?
500
roast
The best function to choose for 'baked' potato, vegetables, and meats
500
Make sure the filter basket is clean each use, only turn on the motor when actively juicing, use the correct speed if there are speed options
What are some things they can do to prevent motor overload?
500
Trivet
Which Combi Oven accessory can you use to enhance the bake function?
500
Adition of the dicing kit with the chefs armoury
What is the main difference between BFP800 and BFP820 and BFP810 and BFP838?
500
It comes with a temperature probe and ability to log the temperatures on the HACCP app.
What is different about the HydroPro Plus?
500
Have them run an empty toast cycle on the highest darkness setting with the bagel function. The internal elements should illuminate with the bagel function.
What test can you run if customers are concerned that the internal elements aren't working?
500
Soak it in a bowl of warm soapy water for 15-20 minutes to help remove dried-on food debris. Use a wooden toothpick, thin wooden skewer or plastic cleaning brush or floss to remove any bread residue from the crevices and hinge area. See if you can get the hinge working again, and if not, repeat the steps, or offer them the link to the paddle part to purchase a new one.
What is the best suggestion for when the paddle doesn't hinge anymore?
600
Rack position (height)
This element of cooking with the oven is almost as important to the cook process as temperature and cooking function setting.
600
Is this filter basket clean?
600
These accessories are safe to use in microwave mode with the combi wave.
The Combi Crisp pan and trivet are safe to use in microwave mode.
600
No. But they can if they purchase the Paradice kit 16 (BFP016NEU0ZNA1)
Are consumers able to dice with the BFP810 the Breville Sous Chef® 16?
600
The unit has been tested to be able to heat a 45L vessel with a secure lid up to 90°C (194°F). If using aluminum foil or similar covering, ensure to never wrap over the touchscreen of the unit.
My HydroPro does not get to temperature or stay at the right temperature but is heating.
600
Questions about the bread (age, type, homemade or storebought, etc), Questions about the darkness setting, question about function used
What types of questions could you ask if someone is getting uneven toasting?
600
The dough is not mixing well or comes out lumpy.
What is most likely an issue with the recipe/ingredients (yeast or not enough water-but check the manual!)?
700
Wiping down with a damp towel after each use, (when just cool).
The best way to maintain the oven
700
Use the provided brush and mild dish soap. Can also use top rack of dishwasher
What is the best way to clean the filter basket?
700
You can use the trivet and crisp pan at the same time one on top of the other
No, they can only be used seperately
700
Are consumers able to dice with the BFP810 the Breville Sous Chef® 16?
That seems normal, there is usually a thin layer of food left, often with larger foods, they are just in the grid with a small portion left uncut sitting on top. Because peppers are so thin they are more likely to not go all the way through. The dicing grid relies on the food itself to push on through and there will always be a bit left on the grid which is why we recommend using the cleaning tool to push the rest of the food through for the best yield. Ideally the user (depending on their height, tall people can keep it on the base) is removing the bowl from the base with the grid and food still in it and using the pusher with the cleaning tool to push the rest of the food trough the grid.
700
Fill a container with 1/2 water and 1/2 distilled white vinegar and start a cook at 140°F. Once it gets to temp, the cleaning is complete!
The basic cleaning for Joule and Joule Turbo.
700
Mechanized toasters have a lever for lowering the toasting carriage
What do mechanized toasters have that automatic toasters don't?
700
This can happen as the paddle is detachable. Use a non-metal utensil to remove it from the baked loaf before slicing. Use caution as the paddle will be hot. Alternatively, you can remove the paddle before the start of the ‘bake’ phase if desired.
Why does the paddle come out with the bread?
800
Any cooking directions for the product itself (if cooking a frozen pizza, fries, rolls or anything like that), The type of pan/pot/cooking vessel they were using, Temperature and time, rack positioning, function selected
What are probing questions you can ask if the customer is dissatisfied with the way their food turned out?
800
Soak the basket in a solution of hot water with 10% lemon juice to unlock the holes, or wash in the top rack of the dishwasher
What can you do if the filter basket mesh is clogged and cleaning with the brush didn't help?
800
Our microwaves can't be put in a cabinet or secured to the wall. No trim kits
Can our microwaves be placed in a cabinet or built into a wall?
800
For BFP810 and 838, the mini bowl spindle be used in both the big bowl and the mini bowl.
For BFP838 and 810, what bowl can the mini bowl spindle be used with?
800
The same steps as 700, except let it run for 30 minutes. If this doesn't work, set the temperature to 68 °F and try again.
The Joule and Joule Turbo SV deep clean (There is a template for this!)
800
Make sure the toaster is plugged in and has power
What do we do if the lever (& toast carriage) isn't staying down? (two answers)
800
Like touching scotch tape
What should the dough ball feel like if they touch it during knead 2?
900
No, it depends on the cooking function selected and set temperature.
For all cook functions, will the heating elements all come on at the same time?
900
If you are juicing apples, carrots, lemon, celery, and ginger, you should start with the celery and ginger. T/F
False
900
Make sure the turntable is properly aligned and cleaned, make sure the roller is clean and free of debris.
What to do if someone complains of their microwave making noise
900
Our dicing disks have a larger surface area, allowing you to dice more without stopping, The Paradice Kit comes with a cleaning grid(s), making clean up easier and reduces waste, allowing you to get those last bits of diced food out of the disk
What sets Breville's dicing technology apart from our competitors?
900
Orange rind on the top cap of Joule Turbo, serial number on a sticker near the plug of Joule Turbo
What are two easy ways to tell Joule and Joule Turbo apart?
900
Take out the crumb tray and dump out the crumbs, can flip over unit and shake for additional crumbs
what is the best way to clean the toaster?
900
What recipe did they use (if not one of ours, please get a screenshot or link if possible),What settings did they use?, What did the bread look like, do they have any photos?, What ingredients did they use? What type of flour, etc., When did they notice an issue? after it was baked or at a certain phase?
What types of questions should you ask when a customer bread does not come out as expected?
1000
Cheat sheet, email templates, product pages, IB's
Where can I find more information about the ovens?
1000
Apples need to be peeled and deseeded, but lemons can go in whole. T/F
False!
1000
Remove odors from your microwave oven by combining a cup of water with the juice of one lemon in a deep microwave safe bowl, microwave on High for 5 minutes. Wipe the microwave oven cavity thoroughly and dry with a soft cloth.
How do you clean the microwave?
1000
Multiple feed chutes can accommodate food of different shapes and sizes, Extra large feed chute reduces the need to "prep before you prep", Makes the process easier and faster
What are the benefits to Breville's feed chutes?
1000
Breville+ supports these units.
Joule Turbo, Joule, Joule oven, and the other B+ compatible units.
1000
The inner elements will not heat up as hot as the outer elements. They will also appear dim compared to the outer elements. This is because they share one two sided panel. This can make small variations between the two sides of the toast, and we do not consider a minor difference in darkness between the inner and outer results abnormal.A great way to check if the inner elements are working appropriately is to run a test cycle on bagel mode. The bagel function will only activate the inner elements. If the inner elements activate, the unit is working as expected. Alternatively, if the customer is seeing an issue with the outer elements toasting or heating, there may be an issue.
What is an explanation for sligtly uneven results when toasting?
1000
The manual is the best place the look for troubleshooting advice.
Where is the best place to look for troubleshooting advice?