Misc
What is adherence?
What is: Following assigned schedule in calabrio based on when events are scheduled.
What does EE stand for?
What is: Enterprise Excellence
Can you schedule more than 4 MRI exams in one day for a PT?
What is: No. The recommendation is to only schedule 4 per day.
Where can you find the MRI Scheduling SPI?
What is: My Apps Tile Labeled MRI Scheduling
What is the CC's minimum adherence % goal?
What is: 85% or higher.
What does the wallboard do?
What is: Shows number of callers holding, how many calls have been accepted or abandoned.
What does 5S stand for?
What is: Sort, Straighten, Shine, Standardize and Sustain.
What is our companies Red Rule and why is it important?
What is: Obtaining fist name, last name and DOB from PT. It is important so we do not schedule or scan the wrong PT.
True or False. Should an agent keep their SPIs up throughout the day?
What is: True.
What is the standard break times allotted per company policy?
What is: x2 10 min breaks and 1 30 min lunch.
Where can pricing information for OSF PTs be found?
What is: The IHS website or in Royal using the OSF calculator link after selecting Self Pay option in Royal.
How often do we do a 5S Audit in the CC?
What is: Monthly.
Can we schedule a Diagnostic MG and USBR exam at two different sites on the same day?
What is: No. They should be back to back on the same day at the same site.
Where do the Authorization Supporting Documents live?
What is: My Apps Tile > Authorization Documents
Should the agents review the daily phone report that is emailed out every morning?
How should you alert leadership that you will be late in, leaving early or missing a full day?
What is: Call the attendance line.
Where can you find Great Catches and Near Misses?
What is: My Apps > Great Catches and Near Misses Tile.
What is the proper status to leave notes in a PT chart and what should your notes include?
What is: Under Order status and notes should include who you spoke with, DOS details including check in time, location information, any important information disclosed by the PT or any pricing disclosed in the call.
What document(s) should you reference for implant review?
What is: MRI SPI and/or Implant Review Cheat Sheet.
What is the goal for calls per hour?
What is: At least 7 per hour.
When should you submit your timesheet?
What is: After all punch requests are approved and at the end of my shift the Friday or Saturday prior to getting paid.
What does IPO stand for?
What is: Issue, Problems and Opportunity.
Can Medicare PTs be seen as soon as same day or next day?
What is: Yes. Medicare does not require an authorization.
What is the proper chat format when reaching out for assistance via the Scheduler/Op Chat?
What is: MRN, PT name and DOB, Modality and Issue
How much are we shooting to reduce cost wise from the CC in FY 2024?
What is: At least 1 million dollars.