QA
What is an open-ended question?
This type of PMG discount is the only one which does not need approval by the Cart Approval room, and is only valid to use if you've provided appropriate links for it! No shady sites please! :)
What is Price Matching?
What is a diverter?
This handy-dandy tool is great to introduce to a customer planning a big remodel of a couple areas of their home, and will help keep things organized for them!
What is the Project Tool?
This type of statement should be one of the first things you say to your customer after they introduced themselves and presented their issue/request.
What is a "Willing/Ready To Help" statement?
This type of opportunity doesn't require you to send a cart, and is always a good idea to use when a customer mentions they have a future big project coming up that you could help them out on.
What is a non-cart opportunity?
If your customer is looking to purchase a new lock/deadbolt and wants it to match their previous one, you're going to need this bit of information to make it happen!
What is the keycode?
This is another great tool on site that lets our customers look at two or more similar items and see their specs side by side
What is the Compare tool?
What is Tennessee?
You should always provide this to your customer at the end of your conversation. (unless they've been working with someone already!)
What is your email?
If a customer is a contractor or trade professional and you notice they are making many large purchases, this type of Account might just be the best thing to offer to help get them signed up for.
What is a Pro Account?
A customer is going to need this to install their shower system and goes behind the wall: Remember, this will have to match the brand of shower system they are installing!
What is a rough-in valve?
Unable to find a replacement part on our site? You might want to try searching in this section where many of those parts like to hide.
What is the Non-Stock search?
Your wonderful Jeopardy host hails from this state known as the Keystone of the nation.
This is something you should be building with the customer throughout your conversation.
What is good rapport?
If you are checking your opportunities and notice that the customer appears to have purchased something you quoted them: This would be the case to enter to make sure our team can review and put that in your name!
What is an Order Relocation case?
What is 30 days?
Your customer has some items in a cart and wants you to review and make sure they have all they need. You can ask for this from them so you can review it with them.
What is the Cart Code?
Our friends at Kohler are based in this state, where delicious cheese is made
What is Wisconsin?
Making a case on each interaction, sending a cart when it applies, and creating a non-cart opportunity are all part of maintaining good Salesforce....this.
What is Salesforce Hygiene?
If we cannot discount on a particular item the customer was hoping for, it might be a good idea to try and pivot the customer to one of these in-house alternatives instead.
What are Own Brands?
This is the name of the add-on warranty service we can add to appliances, which will extend the warranty past the manufacturers timeframe (and is always a good idea to offer our customers!)
What is TrueBlue Warranty?
Some of our appliance brands will offer this type of delivery rather than curbside; the customer won't have to worry about bringing it inside!
What is In-Home Delivery or White Glove service?
Our friends at Delta are based in this midwestern state known for a famous 500 mile race every Memorial Day.
What is Indiana?