Show:
iAssist
Comment Codes
Transfers
Message Codes
MISC
100

Where to find authorized third parties on account

Plus People Icon in the top right corner

100

CLTR

Call Transferred

100

Where to lookup extensions?

Transfer quick button

100

04

Repayment plan in effect

100

How much is the over the phone processing fee?

$19

200

Where to find the reason for a lender placed expense?

Corporate advance

200

AUTH

Authorized 3rd Party (agent spoke with)

200

Spanish tax extension

1016292

200

13

Bankruptcy

200

Can we refund a pending payment?

No

300

Where to find the VA case number?

Summary General Info

300

DAIR

Dead Air/Call not Answered

300

Who do you warm transfer to on cold days?

SII

REFI

New Purchase

Escalations

MATIC

300

17

Discharged Bankruptcy/No liability

300

How can we reset a password?

Mr. C Admin

400

Will iAssist pop for an RFD if not required?

No

400

3PAR

Agent spoke with an unauthorized 3rd party

400

What is the pandemic extension?

1000109

400

88

Disaster Impacted Account

400

When to obtain RFD?

  • After the 16th when the borrower has not made a payment
  • Prior to the 16th when the borrower indicates payment is being made after the 16th 
  • After the 3rd business day on government loans when the borrower expresses they won't be paying the current month
500

Where to find the specific interest for a year?

Transaction History OR Documents Tab and search for the T1098

500

AMNM

Answering Machine

500

What is the loss mitigation extension?

1016329

500

61

Refer to Supervisor