Cooperation
Working together with coworkers to achieve a common goal and create a positive client experience.
What's the first step in proper sanitation?
Wash hands before and after each client.
What does professional image mean in cosmetology?
Appearance, hygiene, and how you present yourself to clients and coworkers.
What's the #1 goal of customer service in the salon?
To make the client feel valued and satisfied.
What is the purpose of an employee evaluation?
To measure performance and identify areas for growth.
Name one way cooperation improves customer service.
It ensures clients feel cared for and services run smoothly.
Why is sanitation part of employee evaluation?
It protects clients, coworkers and the salon's reputation.
Why is dress code important for evaluations?
It reflects the salon's brand and professionalism.
How does cooperation affect customer service?
Teamwork ensures consistent, high-quality service.
Name two areas employers typically evaluate.
Attendance, teamwork, sanitation, technical skills (any two).
What does a lack of cooperation in a salon often lead to?
What should you do if you notice a coworker forgot to disinfect the tools?
Politely remind them or report to a supervisor if needed.
List two traits of a positive professional image.
Neat appearance, polite communication (accept other correct answers).
Name two ways to make a client feel comfortable.
Greeting warmly, offering a beverage, clear communication.
How should you respond to constructive criticism?
Listen, thank the evaluator, and apply the feedback.
Give two examples of cooperative behaviors in the salon.
Assisting a coworker with a client; sharing supplies/equipment responsibly.
Name two areas that must always remain sanitary in the salon.
Workstations and shampoo bowls. (Accept other correct answers).
What does body language communicate to clients?
Confidence, friendliness, and professionalism (or lack thereof).
What should you do if a client complains about their service?
Listen, remain calm, and find a professional solution.
Why is punctuality important for evaluations?
It shows professionalism and respect for clients and coworkers.
Why is cooperation one of the most valued traits in employee evaluation?
It shows teamwork, reliability, and professionalism - essential for salon success.
How does poor sanitation impact cooperation?
It forces others to clean up, creates tension, and lowers evaluation scores.
How does professional image connect to cooperation?
A professional appearance sets a positive tone and encourages teamwork.
How can unhappy client affect the whole salon team?
They may not return, hurt reputation, and lower morale.
How can evaluations help you grow in your career?
They highlight strengths, show areas to improve, and guide professional development.