Training
What is the maximum amount of time that is allowed to be missed in week one? Are we allowed to approve this in advance?
2 hours, we can’t approve but we do need to inform the training team beforehand.
What length is the ethernet cord that we send?
6 ft
Where is the document number on a Work Authorization ID located?
On the back
If we are within the 30 day period, how long does it take for an Angi email to be populated from the time someone submits their UKG back?
1 hour
True or False: We assist with setting up the Day 1 tech session for external non trad and/or rehire to floor.
True
True or False, do hires have the chance to graduate from training early?
False
How many address change tickets are we allowed to submit per hire?
1
List 2 things we look for that make an ID acceptable.
Needs to appear genuine
Relate to the person
Be a federally approved document
Which office provides unlimited free parking?
Kansas City / Indy
A hire reaches out to you and says that they have an expired ID, outline the next steps they need to take.
Ask if they have any other acceptable documents, if not inform that they need to obtain one and will need to have follow up I9 sessions to complete this task
What do we do if someone requests time off in the first week for an HR related reason?
Escalate to HR Leave / Training for review and approval.
True or False: we provide a keyboard to hires in their peripherals
False
When do you need to submit a ticket for a visa?
If their Section 1 states a status other than “US Citizen”
When can you start process hiring?
Immediately after deadline closes
You find a hire’s training manager is incorrect in Greenhouse Onboarding, where else does this need to be checked and possibly updated?
Cross reference the Offer Tracker, GreenHouse recruiting and UKG. Create a process hiring note if necessary.
When do they officially graduate training?
By the end of week 12
List 1 internet setups that are considered unreliable by our IT team. (Hint: we list 5 in GHO)
Satellite internet
Tethering to a cell phone or hotspot
WiFi
Hotspots
Low bandwidth plans with video doorbells, or video home security systems installed
List 2 examples of why we would not accept an I-9 document
Glare that covers any crucial information
Too blurry to distinguish characters
Expiration date prior to their start
Black and white
Photo OF a photo or printed copy
Damaged to the point of being illegible to verify the information
When does the benefits enrollment window open for exempt new hires?
1st of the month following the hire date
A hire has entered their preferred name incorrectly in UKG, how do we correct this and when is the email fixed?
Create a process hiring note. The email will be fixed during the hiring process. If the incorrect entry is drastic, we will need to adjust proactively on the Offer Tracker.
When do hires join their sales team?
Week 5
We have an internet speed requirement of: __ mbps download and __ mbps upload.
50, 20
How can you determine the document number on a Work Authorization ID?
A total of 10 characters, usually starting with three letters and seven numbers.
What do we do if a new hire reaches out with an accommodation request? AND Can we confirm that we will work with the accommodation?
Provide to HR Leave Team, HRBP, AND Training
No, not unless we receive approval from HR
A hire brings an ID that looks different to the one that was submitted in GreenHouse, what do you do?
Ask if they have the original IDs submitted to GreenHouse or if they would prefer to use the IDs they have in hand. They will need to upload photos of the new IDs to GHO during the session to be used for their Form I-9.