Mobile App
Confirm the username has a .ph and password is correct.
What is the first thing to check when a clinician cannot sign into the app?
What is adding in a new referral?
Unverified Filter must be checked.
What filter to be used prior to closing payroll which shows all shifts that have not been verified
Using this form type will allow the clinician to clock into the training
Why should I select orientation as form type and not non-billable
This button will allow you to the behind the scenes of the shift and is located in the purple box in the shift
What is the history button
You should ask the clinician to go back into the completed interventions and see what is listed showing in red most likely from military time issue or the shift time in the system listed incorrectly.
What is what should I do- the app states I have interventions listed outside of my shift time?
What is the profile and client section of the client chart
Where do I add the password and MRN in order to be able to update the Service Details
The not clocked in filter
Which filter should be checked everyday?
The payrate section of the shift.
Where can I select what specific type of non-billable shift I am scheduling
No, please reach out to Rachel to assist
Can I remove completed shifts?
Do not complete the shift; instead the coordinator should remove the PCG signature and reset the page for the clinician to properly adjust.
What is what should I do if the clinician puts the incorrect time in the PCG signature page?
Select hide from chart in the Service Details by clicking on the heart icon
What do I do with the service details that do not pertain to my client?
Where can I set my show filter default?
The service details must be added to the shift
What needs to be in the scheduled shift in order for the shift to be billed
The user section under Admin then head to the security section of that profile
Where can I unlock a user
You can only see shifts in the app on the day of the shift.
What is why can't the clinician see the shifts in the app if I scheduled properly?
Override the referral line by clicking on the line directly
How do I change from referral to active?
This filter shows the shifts that were verified but not completed
What is the Verified/Clinical not submitted filter
The exclude from payroll button.
What can I select in the shift if I need a clinician to chart but they have already been paid
The clinician will not show in the dropdown when trying to schedule in the calendar
What if I try and schedule a nurse who does not have the same skills as the patient (I.E not a VT nurse)
Click the circle in the shift box and then click the refresh button.
What do you do if the clinician did not clock in on their scheduled day but I do see it in the schedule?
Click the plus sign and add a new line in the Service Details
How do I add a new status like discharged or re-admit?
Contact HR and clinical to reach out to the clinician and explain/document the importance of documenting properly?
What to do when clinician continuously does not complete their charting
In the email section of the shift.
Where is the PCG removal button located
This report will allow you to get an Excel file of all your active nurses.
What is the Employee Detail Report?