LHFU
What do we look for frst
LOG
Can we do a LOG override for and OR and what is the next step?
What is...Yes, but then we close out the LOG
What is the first thing you do in a lot?
What is...Check MVR
What Document do we need from the attorney?
What is...LOD (Letter of Direction)
Who is you OM?
Who is...Cheri Sherman
What states can we no longer take verbal POI for, for Allstate?
What is...
Connecticut, Hawaii, New York, Tennessee, Vermont
Washington
If a lot was created as an OR, can it be changed to standard?
What is...No, we would have to have a new lot created to have the vehicle picked up
What do we send the LH during LHIC?
What is...SB, VE, LOGR, and COT (if needed)
If we have a LOD on file, do we need a LOG?
What is...Not unless the LOD states we would pay the LH directly
Who is your AGM?
Who is...Stacey Bayes (BBB)
What should we do if the LH is closed?
What is...back out of the lot and add a task note
If a LH states that they will NOT send a LOG and can only provide a Hold Harmless letter, what should you do?
What is...Message the seller to advise the LH is rejecting the OR, and that we cannot move forward with the OR
What is the rule of three?
What is...If your the third person to touch the lot you must work it through
If the LOD states that we need to pay the Trustee/Attorney, what do we do?
What is...Add the Trustee/Attorney as a LH to issue the OK to pay
What are the Copart values?
What is...
If a LH is requesting GAP documents, what should you do?
What is...Note must be on file that the LH is requesting the documents for GAP
Alabama and Arkansas require what branding?
What is...Arkansas- Branding required if vehicle is 7 years or newer and damage is over 70%
Alabama-Branding required on all vehicle model years 34 years old and newer when damage is over 75%
2-part question...
If the LH states, the ELT was released to the seller's address, what do we do?
If the LH states, the paper title was sent to the seller's address what do we do?
What is...Run an MVR to determine that the title was indeed released. Make sure the seller approves duplicate title processing, then send a message to the yard to apply for duplicate title and close out title/LR
What is...Request a LR be sent to the correct yard address, make sure the seller approves the duplicate, and verify we have all we need to apply for the duplicate
What should we do if full settlement is going to the trustee?
What is...Enter PO for actual LH as 0, and send over the LOD to the LH, follow up with LH for Title/LR
What is Dallas HQ address?
What is... 14185 Dallas Pkwy Ste 300 Dallas TX 75254
Can we request a paper LR for an ELT title?
What is...No, The LH will need to remove their hold electronically
What state should we go by when it comes to branding the title?
What is...The processing state
If we see a document has been entered into the system, but we do not see it, what do you do?
What is...Check Lot Maintenace
If full settlement is going to the owner, what is the process?
What is...the bankruptcy judge will allow the owner to use the settlement funds to buy a new vehicle so the LH can then place their lien on the new vehicle, and then we would obtain the title/LR form the LH
Who is the President and Vice president of Copart?
Who is...
VP-STEPHAN POWERS
VP-DIANE YASSA
SENIOR DIRECTOR-JARROD GADD