Title Express 101
Name the tab you open the owner authorization letter under
The owner tab
How many times can we call the owner in a day for authorization/account/ssn
1 time a day
We have been unable to confirm with LH that the lien is paid in full, the OT & LR are uploaded in lot maintenance. Can we disable?
Yes
Which statement is true:
You can NOT go from standard to owner retain
You can NOT go from owner retain to standard
You can not for from owner retain to standard. The yard will need a new lot to pick up the car
Name the director of the LH team
Caleb Thompson
Name the seller that we can generate a cause of loss letter on behalf of
Allstate
Name the earliest we can call an owner
8:00 AM in their time zone
Seller advised lien paid off, but LH is on the MVR. Can we disable?
No - we need to confirm with LH directly
Name the 2 different documents we can use to process a repossession (Depending on the state grid)
Affidavit of repossession or flipped title
How many lots did Title Express process last year?
One Million
Name the seller that will never provide us with a police report or declaration page
Name the hold procedure when sitting on hold with a lienholder
Hold for a minimum of 60 minutes then ask leadership what to do
We have attempted to call the lienholder three times, but they are not answering. Owner advised us that the lien was paid off. Can we disable?
No - we must attempt LH contact for 5 days before moving forward with owner's word
Describe what a letter of direction is
A bankruptcy document from the court system advising how to distribute funds for a total loss vehicle
What year was Copart founded?
DOUBLE JEPOARDY
1982
Name the four countries Title Express is based out of
United States
India
Canada
Mexico
Name the items that should be left on a voicemail (6 items)
Calling from Copart, owner's name, vehicle, reason for call, call back number, lot number
Name a scenario when you would disable a trustee/ bankruptcy attorney
Letter of Direction says funds can go directly to the LH and owner
Physical repossession - we need salvage value subtractions
What was our department called before "Title Express"
Title Procurement
Name all of the sellers we can not work in LHIC (6 sellers)
Pure, AAA, Meemic, Chubb, NARS, Eerie
Name the inbound call verification questions we should ask on inbound calls
Lot Number or Claim Number
Owner First & Last Name
Yr/make/model
Name a scenario that we confirmed with the LH that the loan is paid off, but we would need to leave the LH open until we receive the title from the owner
TRICK QUESTION!!!! NEVERRRRRRRRR
Name the two scenarios that we do NOT need permission from the LH for an owner retain
No title processing required
Positive equity
Name the founder of Copart
Willis Johnson