Manufactured Things
What is the name of the Xerox software that has the manuals in it?
ProLibro
If you have to leave early or you are calling off who do you need to email?
Mike and Keith
Which technician was in a band called Legend?
Dean
What is the Americom password set for Brother machines?
Am3r!com
What is the goal for Quality Call?
75%
How many colors are there for different fax boards per Xerox Workcentre and Altalink models we service?
3 (Workcentre BLACK, Altalink C80/B80 YELLOW, Altalink C81/B81 AND C82/B82 BLUE)
What fixes a J0545 on a PF-7120 Tray 5 for a Kyocera?
PF-7120 firmware
What person has a hobby of flying drones?
Warren
What is the phone number for Brother Support to get a device replaced under warranty?
1-855-996-0268
What is the goal for Hold For Parts?
10%
Why will a Canon C5535i transfer belt not work in a C5535i III?
Extra connector on C5535i III belt
What is the Canon fax number you can use to test fax send and get one sent back?
1-855-392-2666
What technician brings in Dr Pepper cans to office?
Jon
What is the part number for a L9570 drum?
DR433CL
What is the goal for Callback Rate?
15%
Name the service tools that you can use for Canon and Kyocera devices
Snapshot, KFS, and Service NAVI
If you have a noise on a color Brother machine what should you check for first?
Orange packing material left in transfer area
Which person filled candy bowl in manager's office last?
Joey
What is the part number for a L6900DW drum?
DR890
What is Effective Time?
How many hours in an 8 hour day you are dispatched somewhere
Kyocera 4 series copiers needs what for OCR scanning?
Scan Extension Kit
What events were happening when Jared and Tyler visited St. Louis?
Jared was here for chili cook off and Tyler was here for potluck
Who received the lowest score on the Kyocera Service Excellence test?
Clinton
The main reason a Brother device will not scan to email
Remove the Subject Line on the device
Where do we stand in Quality Call for the Year?
80%