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Disclosures
AML
QEFS
Random
100

The first disclosure that appears in the Regular COPS procedure

What is 

  • "To apply for products or assist you with other requests on this call, we need to get your credit report."
  • "CIBC may collect, use and share your information as set out in CIBC’s privacy policy, which is available on cibc.com or at banking centres."
  • "Do you agree?""
100

The first AML requirement for PA and Regular COPS

What is "Date of Birth".

100

The message you add when a client is approved for new or increased COPS.

What is "NEW COPS[$ amount]."

100

Name one type of account that COPS cannot be added too

What is 

  • Investor's Rate Account (CIRA)
  • Youth accounts
  • US$ personal accounts
  • Trust accounts
  • eAdvantage Savings Account
200

The disclosure you read after you're done playing the COPS recording

What is "Do you understand and agree to the terms as described?"

200
The tell for when you're confirming a client's occupation.

What is ""Are you still working as a [job title]?"

200

When a client refuses to give their gross monthly income what do you type in the field? 

What is "0".

200

Where do you check who the primary account holder is if it's a joint account?

What is "COINS 24/25."

300

The disclosure when the client is not sure which fee option they want to go with

What is "There are 2 service fee options available for the overdraft protection, a pay-per-use fee of $5 which would be applied to your account each business day in which an overdraft is created or increased or a monthly fixed fee of $5 which would be applied to your account at the end of every month."

300
The most common type of IDs we can accept.

What is

  • Canadian driver's license
  • Canadian, US or UK passport
  • Foreign passport
300

If the recorded disclosures are not playing, what must you do?

What is "read the verbal disclosures". 

300

Who must you read the income disclosure to if it's a joint application?

Who is "the primary account holder."

400

The disclosure if the client wants to recieve their COPS Service Addendum through secure messaging

What is "The secure message will have links to the documents on CIBC.com. You will need to print or save these documents within 90 days for your records." 

400

The tell when you see the client has a PO BOX for their address but no street address

What is "I see we don't have your street address on file. Can you tell me the street address where you now live?"

400

What do you select on the E-Form for "Application Status" for a PA application.

What is "COINS/Credit Bureau Unavailable". 

400

Most crucial first step of completing a COPS application.

What is "check if it's an individual or joint account".

500

The disclosure when they accept a PA increase to their overdraft

What is "You have accepted the pre-approved overdraft increase of $[amount]. It will be available to use within 5 business days."

500
If they client's retired and is receiving pension as their source of income, what do you write in the work address section?

What is "home address".

500

What must you type in the additional comments section of an E-Form when completing a PA COPS application?

What is "New pre-approved COPS from TB". 

500

What type of messages prevent you from completing a COPS application?

What is "restrictive or derogatory messages".