Show:
Copyright
Shipcenter/
Self service
BDP
ECL
Production Workflow
100
"It protects the original documents from reproduction by unauthorized parties without written consent from the copyright holder."
"What is Copyright Law?"
100
"A customer's prints are light because of low toner and not usable- we disgard those documents for the customer."
"What is an example of when a "Spoilage" adjustment is needed?'
100
"10% off instantly, 10% in rewards."
"What would a level 1 BDP customer save?"
100
"A tool that helps the Copy & Print associate manage their orders & ensure customers receive their orders in a timely fashion."
"What is the ECL?"
100
"The order producer completing the Dynamic Quality Checklist."
"What is not recommended to increase quality and the customer's overall experience?"
200
"A name, word, mark, logo, symbol or device or any combination that identify or distinguish a product or service that is legally reserved exclusively for the owner."
"What is a trademark?"
200
"Make bound copies."
"What can't a customer do in self serve?"
200
"Pledge to spend an amount greater than $1,000.00 annually."
"What must a customer do to become a BDP Member?"
200
"Electronic Customer Log."
"What does ECL stand for?"
200
"Update the project in the ECL to Ready for Pickup at the required time."
"What NOT to do if the agreed upon turnaround time cannot be met?"
300
"75% or 125%."
"What is the acceptable reduction or enlargment of monetary value?"
300
Receipt, Rewards number, Tax ID."
"What can be done on the self serve Kiosk?"
300
"A customer who comes into the store with a 'direct marketing' coupon that was sent to them."
"What is a qualified BDP Customer?"
300
"Fit Working Hours."
"What is clicking on the link to view current jobs for the day?"
300
"Machine Stapling."
"What will show up as a seperate item on the Production Schedule."
400
"I'm unable to copy this material based on Staples Copyright Guidelines, without written permission from the copyright holder."
"What is the correct response from a Copy & Print associate if asked to make a copy of anything with a © in the lower right corner?"
400
"Fruit"
"What is an item that can be shipped in our Ship Center?"
400
"Customized web portal with their logo and customized discounts."
"What are the level 3 Business Discount Customers entitled to?"
400
"Produce a new copy hold and let the customer know the new price. Then edit the order to reflect the new specifications and price."
"What should I do if a customer calls and wants to change their ECL order?"
400
"It will identify any BDP customer."
"What does the gold Medallion icon identify in the Production Schedule?"
500
"A maximum has been established that states 10% of a copyrighted work can be photocopied for educational purposes."
"What is Educational Materials - "Fair Use" Doctrin?"
500
"5"
"What is the number of documents that print when shipping an international package?"
500
"Order envelope, Bin Summary and Top 300 Customer Report."
"What tools do you have available to assess a customer for a Business Discount Program prior to using the qualification form?"
500
"Bin Summary."
"What is the document printed that dictates where orders are placed for pickup?"
500
"A feature that allows you to block a specific range of time so that an order cannot be scheduled during that time in the device."
"What is a 'Shut'?'"