COR/ AAR - Dispatch - Please review before completed

COR

AAR / COR

MISC questions

True or False

Steps - D3

100

What is the difference between a COR call and a valet tow

A COR call is a tow put through by the member from the BDL to a COR shop - A Valet tow is called in by a COR shop

100

What is the difference between COR and AAR?

COR- Club Owned Repair - AAA owned and operated repair facilities.

AAR- Approved Auto Repair - independently owned and operated

** CR protocol tool - COR/AAR: COR/AAR offers - What are COR/AARs? ***

100

Does COR Valet Service requests fall under the same policies and guidelines as member service requests?

Yes COR valet calls falls under the same policies and guidelines as member service calls

100

True or False : COR calls are P6 after the call is run

True - Calls MUST be cleared as P6 to ensure our facilities are paid for running calls

100

When entering in a COR valet call what Documentation is a must?

Name of COR employee calling in

COR shop and phone number

member name and phone number

*** Dispatch job aid- Club owned repair valet tow- Documentation necessities ***

200

If a classic member is being towed to a COR facility, how many miles are they covered for?

Classic/Basic mbr is covered up to 10 miles

200

If a classic member is being towed to a AAR facility, how many miles are they covered for?

Classic/Basic mbr is covered up to 5 miles

200

Name 4 reasons it is important to offer a a COR/AAR to member. (there is at least 7 correct answers)

Increase Member satisfaction

Deepen Member relationship

Elevate the benefits of membership

Membership more valuable

helps generate revenue for COR/AAR facilities and MWG to invest back into the business

Supports AAA National Accreditation referral goals

AAA provides a $4 spiff for every referral to a COR which results in a service

**** CR protocol tool - COR/ AAR: COR /AAR offers- Why is it important to offer a COR/AAR ****

200

True or False --- COR Valet Service requests fall under the same policies and guidelines as member service requests

True

200

What information is needed on the member page in D3/ Call Receiving when entering in a new COR valet call?

COR Membership # : 4290050123456789
First Name: COR, Last Name: COR.
All other blocks are blank

300

What states have COR locations?

California, Nevada, and Arizona

300

Does COR/ AAR offer repairs for collision or body work?

No COR/ AARs only offer mechanical repairs

*** CR protocol tool - COR/AAR offers- very bottom of page in red ***

300

What is the process to enter in a COR Valet call?

In D3 Call Receive side select manual Entry

enter in notes name of person calling in the call and the COR shop name, shop number, and phone number

enter COR Membership # : 4290050123456789

First Name: COR, Last Name: COR.

Enter BDL

Vehicle / Triage

300

True or False - COR locations are located through out all 7 states in MWG territory.

False - COR locations are only in California, Nevada and Arizona

300

What are the requirements when entering in a COR valet tow?

Requirements

Club Owned Repair Facility must call in the request and state it will be a COR Valet Tow.
Must be to/from Sacramento Area, Nevada, or Arizona COR Locations.
This service will not run on Mondays.
COR Valet Service Requests fall under the same policies and guidelines as member service requests

*** job aid- club owned repair valet tow- requirements ***

400

What is the purpose of a COR valet tow?

To assist member and their disabled vehicles by having them towed to or from a COR location through AAA, to be fixed

** Dispatch Job Aid- club owned repair valet tow- purpose **

400

For the call to be a valid COR call what must be in the call.

The Breakdown or Tow Destination Must be a COR location

400

Can anyone call in a request for a COR valet tow?

No - only a club owned repair facility may call in the request

400

True or False - COR calls may be entered in any state

False - only California, Nevada, and Arizona have COR shops

** job aid- Club owned repair valet tow- Requirements ***

400

How does AAA clear COR calls?

Calls must be cleared as P6 to ensure our facilities are paid for running calls

** Job aid- Club owned repair valet tow- How to clear COR valet calls ***

500

Can a Valet COR call be towed to anywhere?

No- only to a any tow destination for repair

500

How many COR shops are in Utah?

None - COR shops are only in California, Nevada, Arizona.

500

What are the steps to follow with a repair shop calls in wants to be a AAA approved auto repair shop?

Confirm the shop has been in operation for one year or more. We will not consider them for AAR if it has been less than that.
If the shop has been in operation for at least one year, you may gather the rest of the information:
- Name of the shop
- Location of the shop
- Name of our point of contact at the shop
- Contact Phone Number
- Contact Email
Please include the above information in an email and sent it to aar@norcal.aaa.com with the subject line "AAR Candidate".
You can advise the repair shop that someone from our team will be following up in 1-2 business days

** CR protocol tool - COR/AAR: when a repair shop wants to become an AAR***

500

True or False -- COR calls are run 7 days a week.

False - COR calls are not run on Mondays

** job aid- Club owned repair valet tow-Requirements ***

500